HWS Customer Order Handling at Ericsson

Guangzhou City, Guangdong Province, China -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Order Handling, RMA Management, Problem-Solving, Communication, Interpersonal Skills, Organizational Skills, Attention to Detail, Customer-Centric Mindset, Cross-Cultural Communication, Collaboration, Fast Learner, Operational Excellence, Adaptability, Trust Building, Influencing Skills, Dynamic Environment

Industry

Telecommunications

Description

Join our Team About this opportunity We are now looking for a Hardware Support (HWS) Customer Order Handling Specialist to join our dynamic team. In this role, you will be responsible for managing order execution for Japanese customers and other HWS accounts, ensuring seamless coordination and superior customer satisfaction. This position offers an exciting opportunity to work in a fast-paced, international environment where precision, collaboration, and customer focus are essential. What you will do Take ownership of Customer RMA (Return Material Authorization) orders and requests, ensuring accuracy and timeliness throughout the process Evaluate and validate RMA information, release customer orders, and proactively coordinate with cross-functional stakeholders to secure on-time delivery and smooth execution Closely monitor faulty returns, manage exceptions, and resolve discrepancies with strong problem-solving skills Provide dedicated support for customer events and specific local business requirements Prepare and deliver clear, insightful communication updates and business reports to both internal stakeholders and external customers Act as a key interface between customers, logistics, and internal teams to guarantee high-quality order handling performance and continuous improvement The skills you will bring Bachelor's degree or above Fluency in both English and Japanese (written and spoken), with the ability to communicate effectively across diverse stakeholders Strong communication and interpersonal skills, with a customer-centric mindset and the ability to build trust and influence in cross-cultural settings Fast learner with strong organizational skills, attention to detail, and the ability to thrive in a dynamic, team-oriented environment Demonstrated passion for delivering results, meeting customer expectations, and driving operational excellence Problem-solving mindset with adaptability to handle exceptions and provide innovative solutions What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: China (CN) || Guangzhou Job details: Service Support Specialist Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. ADD for Canada BC only The salary range for this position is LOCATION: $GEOZONEMIN - $GEOZONEMAX

Responsibilities

The role involves managing order execution for Japanese customers and ensuring superior customer satisfaction. Responsibilities include handling RMA orders, coordinating with stakeholders for timely delivery, and providing support for customer events.