Hybrid Certified Medical Assistant (Full-Time) / Washington, DC at CloseKnit

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

24.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Support, Patient Flow, Patient Safety, Patient Satisfaction, Clinical Data Documentation, Prior Authorizations, EHR Messaging, Patient Education, Workflow Development, Team Huddles, Referral Management, Medication Administration, Laboratory Specimen Collection, In-Office Procedures, Communication, Problem Solving

Industry

Hospitals and Health Care

Description

Description Job Title: Medical Assistant–Hybrid Primary Care Department: Operations Job Summary: The CloseKnit Medical Assistant serves as a bridge between the providers and the non-clinical CloseKnit staff. Supporting 2-4 providers during the day, this position maintains efficient patient flow by planning and preparing for patient visits and by fostering a patient safety and satisfaction environment by developing relationships with patients and explaining clinical information. This role also supports high-quality care delivery by performing all post-visit tasks, performing quality outreach, and demonstrating problem-solving skills around patient needs. The Medical Assistant functions as a collaborative member of the healthcare team, displaying professional behavior, addressing clinical needs, and communicating effectively with other team members and patients. Additionally, this role will be closely involved in developing new processes to improve care delivery. ESSENTIAL FUNCTIONS: Clinical Support Prior to visit, collects and documents new and updated patient information, clinical data, and other relevant information such as vital signs, height/weight, allergies, medication reconciliation list, chief complaint, pain score, all past medical, family, and social history, and current symptoms. Requests/obtains additional data from outside sources: EKG/lab/ diagnostic test results, specialist visits, and other historical data. Schedules patients with urgent needs or abnormal results and arranges referrals. Obtain prior authorizations on specific medications, diagnostic testing/imaging, and referrals as ordered by the provider. Performs time-sensitive delegated tasks, which include but are not limited to patient requests via telephone, email, and chat, electronic health record (EHR) messages, and triages/addresses phone calls from other providers. Completes communication loops to provide feedback and answers to providers, patients, families, pharmacies, suppliers, etc. Orders refills and testing per protocols. Provides medical record documentation daily. Provides age-specific patient education and distributes approved health information materials according to diagnoses. Discusses testing results with patients as delegated by the provider. Works to create and maintain excellence in patient/family satisfaction. Testing and implementation of new workflows and processes to improve patient care and/ or efficiency. Outreach to patients to support follow-through with care plan and gaps in care. Serves as lead for daily provider/health guide/MA huddles Works with health guides to divide tasks Manages all referrals Chaperones virtual sensitive exams. Proactive patient outreach where clinically appropriate, such as new medication follow-up and wellness checks. Performs video check-ins with patients where appropriate Serve as a resource and support for the health guides. In-Person Patient Care Prepares, administers, and documents oral and injectable medications and vaccines per provider orders. Consistently follows all elements of medication/vaccine policies. Collects laboratory specimens for on-site and remote-site testing. Performs waived lab testing as ordered and per protocols, including standardized orders. Orders, stocks, and maintains the cleanliness of exam rooms and other assigned areas. Documents orders as per protocol. Performs and/or assists with in-office procedures, such as EKGs, wound care, PAP smears, etc. Operates clinical equipment in accordance with procedures, including safety and quality control checks. Reports malfunctioning equipment. Conducts point-of-care testing, orders, and refills as per protocol QUALIFICATIONS: Education Level: High School Diploma or GED required. Required experience:?4 years of primary care practice performing both front and back-office tasks Experience must include working with multiple providers At least 1 year of video or telephone patient outreach experience AAMA certified or able to be certified within 6 months of hire Preferred Qualifications: Bilingual in English and Spanish Care Coordination experience Proactive quality improvement experience, such as gap recognition and PDSA cycles Key Skills and Abilities: Excellent written and verbal communication skills Ability to work simultaneously across multiple platforms in addition to the EHR Ability to clinically prioritize and manage multiple responsibilities Quick thinking in responding to patient needs Strong team player Flexibility to work across multiple providers Apply logical reasoning to effectively execute high-level instructions and resolve issues involving multiple variables in a variety of complex situations

Responsibilities

The Medical Assistant acts as a bridge between providers and non-clinical staff, supporting 2-4 providers by preparing for visits, maintaining patient flow, and handling post-visit tasks and quality outreach. This role also involves performing clinical support duties, administering medications, collecting specimens, assisting with in-office procedures, and developing new processes to improve care delivery.