Hybrid Customer Service Representative (m/f/d) with Polish at Foundever® B.V. & Co. KG

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

2659.33

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Polish, Fluency In English, Customer Service Expertise, Problem Solving, Relationship Building, IT Skills, Teamwork, Flexibility, Willingness To Learn, Empathy

Industry

Outsourcing and Offshoring Consulting

Description

Are you looking for an exciting job that offers you both the flexibility of working from home and the dynamism of an office environment? We are looking for motivated and communicative Polish-speaking Customer Service Representatives (m/f/d) to support our customer service team for RAISIN. If you enjoy working with people, then you've come to the right place! Start: 21.01.2026 | Location: Hybrid (Remote and Berlin-Neukölln) | Weekly hours: 40h Working hours: Mon - Fri between 08:00 AM and 6:30 PM, no weekends Salary: 2.409,33 - 2.659,33 €/month (Fixed salary 2.409,33 € /month at 40h/week + performance bonus up to 250 €/month) Tasks Advising our Polish-speaking customers by telephone and e-mail Solving queries quickly and competently to increase customer satisfaction Processing and resolving customer complaints Building relationships with the new and existing customer base Adhering to the principles and values of our company Requirements Fluency in Polish and English (C2-level) Excellent customer service expertise Previous experience in a customer focused or sales environment, previous contact centre experience is desirable Demonstrable experience of working within a structured process Proficient IT Skills (Microsoft-Office) The ability to work well as part of a team Being flexible and open to a new challenge Willingness to learn and eagerness to learn Empathetic and socially competent personality Valid work permit for Germany Willingness to work in the office in Berlin Sounds like the right job? Take your chance and apply now! This is what you can expect from us after you have applied: 1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details. 2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager). 3. If all these steps have been completed successfully, we will give you a warm welcome! Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. There are many special moments in life. We also have them in our day-to-day work, because together we achieve great things! Create your best moments - with Foundever®! We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying? Job-ID: 407592

Responsibilities

The role involves advising Polish-speaking customers via telephone and email, resolving queries and complaints to enhance customer satisfaction. Building relationships with both new and existing customers is also a key responsibility.