Hybrid - Customer Support Specialist (Healthcare) at PartnerHero

, , -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Interpersonal Skills, Problem-Solving, Attention to Detail, Empathy, Healthcare Knowledge, Zendesk Experience, Active Listening, Time Management, Communication Skills

Industry

Outsourcing and Offshoring Consulting

Description

Role Details Type of Support: Emails and SMS Contract Duration: Full-time Training Schedule: Monday - Friday | 8:00 am - 5:00 pm, CST Work Schedule: Thursday - Monday (Tuesday and Wednesday OFF) 9:00 am - 6:00 pm CST Work Type and Location: Hybrid, San Pedro Sula or Tegucigalpa Expected Start Date: December 11, 2025 About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome to Crescendo. Welcome to what’s next. The Role We’re hiring a Healthcare Customer Support Specialist to support a fast-growing care and wellness program that helps patients navigate their health needs with clarity, empathy, and efficiency. In this role, you’ll assist customers through email and chat—answering questions, resolving concerns, and guiding users through processes related to appointments, prescriptions, services, and account information. This is an on-site position designed for detail-oriented professionals who excel in patient communication, problem-solving, and delivering high-quality service in a regulated, fast-moving environment. What You’ll Do: Effectively manage incoming emails and inbound calls. Build sustainable relationships of trust and generate help through open and interactive communication Provide accurate, valid, and complete information about services, products, and partner policies Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow up to ensure resolution Follow communication procedures, guidelines, and policies. Research answers or solutions as needed Take the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service What We Expect From You: Strong interpersonal skills, customer orientation, and ability to adapt/respond to many different types of customers C2 English written and verbal communication skills. Ability to write clear and concise correspondence using correct spelling, grammar, and formatting. Active listening skills (and reading comprehension) Ability to multitask, prioritize, and manage time effectively. Strong problem-solving and critical-thinking skills. Attention to detail and diligence Highly empathetic, compassionate, and able to convey that over email and chat Comfort with sensitive female-centric topics Background in healthcare is a plus Zendesk experience is a plus What You’ll Get In Return: Full-time with the potential for overtime if requested Hybrid working arrangements Competitive compensation based on experience Attractive benefits package including medical, dental, and vision options based on location Access to free posture-based fitness workouts from home Training opportunities provided by Crescendo and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

Responsibilities

Assist customers through email and chat by answering questions, resolving concerns, and guiding users through processes related to healthcare services. Build sustainable relationships of trust and provide accurate information about services and products.