FRONT DESK RECEPTIONIST DUTIES:

• Greet and check-in patients in a professional and welcoming manner.
• Maintain accurate patient records and update EMR as needed.
• Assist with managing patient flow and coordination between front desk and clinical staff.
• Provide general administrative support to ensure smooth clinic operations.
• Correctly identifies appropriateness of appointment scheduling. Directs emergent needs to nurse team for further triage.
• Responsible for complete and accurate data entry for all information which includes patient registration, encounter billing information, and changes in insurance information.
• Responsible for assisting in answering all incoming calls and taking accurate messages.
• Responsible for confirming, cancelling, or rescheduling appointments.
• Assist in scheduling appointments and directing appropriate calls to the nurse triage team.
• Responsible for completing end of day closing reports.
  Qualifications: High School Diploma/GED and a graduate of a formal Medical Assistant training program (at least 12-month program) is required. Strong computer skills. CPR certification.

Medical Assistant Duties:

• Work directly with primary care providers as part of the patient care team.
• Welcome and escort patients from the waiting area to exam rooms.
• Record vital signs (blood pressure, temperature, height, weight, pulse) and input data into the Electronic Medical Record (EMR).
• Collect and document patient history, medication lists, hospital/ER visits, and presenting concerns.
• Performs routine diagnostic tests (Urinalysis, HCG, HGB, blood glucose, urine drug screens, stool cards (FOBT), rapid strep, rapid HIV, rapid flu, lead tests and Hgb A1C according to Tri-County policies, procedures, protocols and standing orders.
• Perform pre-visit planning and complete Review of Systems (ROS) and History of Present Illness (HPI).
• Administer Patient Health Questionnaires (PHQ-2, PHQ-9, GAD-7, CAGE) to support behavioral health screening.
• Ensure clinical areas are clean, stocked, and compliant with infection control protocols