Hybrid Remote Billing Associate Mon - Fri 11am-8pm at RR Donnelley

Wheeling, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

16.5

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Customer Service, Data Entry, Document Editing, Time Management, Confidentiality, Problem Solving, Attention to Detail, Organizational Skills, Communication Skills, MS Office, Team Collaboration, Quality Assurance, Workflow Prioritization, Technology Proficiency, Self-Motivation

Industry

Marketing Services

Description

Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly Job Description Williams Lea is hiring for a Billing Associate for our Wheeling, WV office to work Monday to Friday 11:00 am to 8:00 pm! The Billing Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. (* denotes an “essential function”) *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge) *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc. *Utilize appropriate logs and/or tracking software for all administrative support work *Ensure that job tickets are properly filled out before beginning work *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle *Communicate with team members, lead, supervisor or client on job or deadline issues *Meet contracted deadlines for accepting, completing, and delivering all work *Troubleshoot basic equipment problems *Interact with clients over the phone, via video or electronically Prioritize workflow Performs Quality Assurance on own work and work of others Answer telephone, emails, and place service calls when needed Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner Qualifications High school diploma or equivalent education Minimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience. Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite Familiar with other software programs for providing administrative support Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills Ability to meet deadlines and complete all projects in a timely manner Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion Ability to exercise good judgment to make decisions that conform to business needs and policy Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level Ability to maintain professional composure when working with immediate deadlines Ability to work both independently and collaboratively as part of a team Ability to work in a fast-paced environment Ability to communicate professionally both verbally and in writing Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Must be self-motivated with a positive attitude Proven customer service skills are required to create, maintain, and enhance customer relationships Additional Information The salary for this role at the noted RRD location is $16.50hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Responsibilities

The Billing Associate provides various administrative support functions, including managing phone lines, customer service, and data entry for invoices and expenses. They are responsible for ensuring job requests are completed accurately and on time while maintaining confidentiality.