Hybrid Resource Planning Analyst at Sagility

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Capacity Planning, Scheduling, Workforce Management Tools, Real-Time Monitoring, Work Distribution, Trend Analysis, Productivity Analysis, Service Level Optimization, Load Balancing, WFM Software, Time-Off Allowance, Model Development, Shift Bidding, Process Updates, Audits, Collaboration

Industry

Operations Consulting

Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The Hybrid Resource Planning Analyst is responsible for both real-time capacity planning and scheduling. This role ensures optimal staff allocation, monitors inbound call traffic, and generates efficient schedules to meet business needs. The analyst leverages advanced analytical skills and workforce management tools to drive operational excellence, streamline processes, and support both short- and long-range planning. Job title: Hybrid Resource Planning Analyst Job Description: Roles and Responsibilities: Real-Time Monitoring & Capacity Planning Monitor inbound call and back-office traffic and staff availability to ensure efficient work distribution. Analyze trends, including volume, patterns, productivity, and resource allocation. Provide recommendations for capacity utilization to meet/exceed operating objectives. Interface with operations and WFM leadership regarding performance-impacting factors. Optimize service levels through work distribution, product routing, priority setting, and load balancing. Identify areas for improvement in workforce productivity and recommend program modifications. Scheduling Generate daily, weekly, and monthly schedules using WFM software. Create and improve time-off allowance measures and analyze accruals vs. utilization. Develop models for accurate new hire and client schedules; enhance output accuracy. Execute PTO, holiday, and shift bidding, including plans for observed and non-observed holidays. Monitor schedule efficiency and recommend improvements. Consolidate efforts across WFM for innovative, enterprise-wide solutions. Process updates and task management requests within department turnaround expectations. Perform audits and maintain key WFM platform elements (work patterns, skill assignments, org alignments). Collaboration & Customer Service Collaborate with matrix partners and internal clients to ensure objectives and standards are met. Provide end-to-end support for internal clients and customer teams. Deliver excellent customer service and recommend self-service alternatives. Contribute to feedback loops for process and procedure improvements. Location: Quezon City, Bridgetowne GBF TowerPhilippines Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work.

Responsibilities

The analyst is responsible for real-time capacity planning, monitoring inbound traffic and staff availability to ensure efficient work distribution, and generating optimized schedules using WFM software. They must also analyze trends, provide recommendations for capacity utilization, and manage scheduling processes like PTO and shift bidding.