Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

POSITION OVERVIEW

Frontline MS is looking for an experienced engineer to provide high-level support for our clients. This is an exciting position where you can expand your career in IT, including training and exposure to the administrative levels of networks, servers, and applications. Successful candidates will have an interest in working with the latest technologies to provide exceptional customer service in support of our clients

REQUIRED EXPERIENCE & SKILLS

• Prior experience on a helpdesk, with a Managed Service Provider (MSP), or internal IT support team.
• Proficiency with Microsoft 365 and Exchange; relevant certifications a plus.
• Experience with Azure Active Directory and Intune; certifications preferred.
• Familiarity with ticketing systems and/or RMM tools.
• Strong knowledge of networking tools and protocols (VLAN, DHCP, NAT, VPN, wireless standards).
• Competence in both Windows and Mac OS environments.
• Comfortable using Microsoft collaboration platforms (Teams, SharePoint, etc.).
• Excellent communication skills and a professional presence; able to engage with technical and non-technical stakeholders effectively.

PREFERRED QUALIFICATIONS

• Experience in legal tech (e.g., iManage, NetDocuments, Prolaw, Litera, billing or dictation software).
• Knowledge of security tools and standards (MFA, endpoint protection, DNS filtering, encrypted email, etc.).
• IT certifications such as Microsoft, CompTIA, MCP, ITIL, etc.
• Experience supporting IT systems in regulated industries (HIPAA, ISO, etc.).
  Note: Candidates are not expected to meet every qualification listed. If you meet most and are eager to learn the rest, we encourage you to apply!

• Manage VLAN configurations and routing protocols.
• Support Cisco-based networking, firewall, and voice systems.
• Configure and troubleshoot Meraki networking and wireless infrastructure.
• Administer Office 365, Exchange, and Azure environments.
• Provide in-person and remote technical support to internal users.
• Build strong relationships with stakeholders by delivering timely and reliable IT support.
• Ensure a high-quality end-user experience with a customer-first approach.
• Collaborate with internal teams to maintain business continuity and support IT initiatives.