HYBRID We Owe Coordinator/Express Service Advisor at Kendall Auto Group

Nampa, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

24.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Work Ethic, Communication Skills, Phone Etiquette, Positive Attitude, Multitasking, Computer Proficiency, Automotive Knowledge

Industry

Motor Vehicle Manufacturing

Description

Description Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in the Treasure Valley. We are looking for a candidate qualified to work in a HYBRID position as a We-Owe Coordinator/Express Service Advisor. Kendall Hyundai of Nampa, our Service Department is a fast-paced environment serving clients throughout the community. Some of the benefits of working with Kendall are: Competitive pay starting at $20.00-24.00/hour depending on experience Competitive Paid Time Off and Paid Personal Leave Career path development opportunities Discounts on parts, service and vehicle purchases for you and your immediate family Medical, Dental and Vision insurance Paid Life insurance 401(k) plan with Fidelity Accident and Illness supplemental plans Duties include: Schedule customers for service and accessory installations Coordinate with vendors and manage related purchase orders Check We-Owed items in SmartSheets Update notes in intercompany accounting systems Perform walk arounds on customer vehicles Open and close We Owe and Express repair orders Manage rental vehicles, including maintaining reservations and signing out vehicles to customers Work with customers, technicians, and sales staff to identify and sell vehicle repairs and maintenance Verify proper diagnosis and completion of repairs Research vehicle history to make informed service recommendations Maintain accurate customer information Maintain Customer Satisfaction Index(CSI) scores in accordance with the dealership standards. We seek candidates with strong customer service experience, effective time management, solid work ethics, and excellent communication skills. The ability to prioritize customer needs and make informed recommendations is essential. Applicants should have strong phone etiquette, a positive attitude, and enjoy interacting with people. Computer proficiency and a willingness to learn in a fast-paced, multitasking environment are required. General automotive knowledge is preferred. Working conditions are primarily indoors, spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone. Requirements A valid driver’s license with an acceptable driving record is mandatory.

Responsibilities

The We-Owe Coordinator/Express Service Advisor is responsible for scheduling customers for service, coordinating with vendors, and managing repair orders. They also perform vehicle walk-arounds and work with customers to identify and sell vehicle repairs and maintenance.