Responsible for providing superior customer service to customers over the phone or in person for Hydronics and Heating customer needs. Responsibilities include assessing the customer needs promptly and efficiently, making product recommendations, providing accurate information regarding the product details, taking sales orders and ensuring that delivery times and information are recorded accurately to ensure that we exceed the customers’ expectations.

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders;
• Ability to use resource materials to problem solve and find solutions for customers;
• Provide technical support to both Wolseley team and customers;
• Ensuring customers are provided with accurate pricing, inventory, and delivery information;
• Provide excellent customer service to new and existing customers to maintain relationships and to cultivate additional business;
• Work successfully in a team environment with a drive to provide strong customer support;
• Responding to customers requests and inquiries in a timely manner;
• Achieving sales and process targets and objectives as set by manager;
• Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings;
• Understanding customer needs and promote and up sell products;
• Adheres to company safety policies and regulations;