Hypercare Implementation Manager at bswift

, , United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

110000.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Client Relationship Management, Communication Skills, Analytical Skills, Problem-Solving, Organization, Attention to Detail, Initiative, Resourcefulness

Industry

IT Services and IT Consulting

Description

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! ABOUT US bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and motivated individual to join our team as a Hypercare Implementation Manager. WHAT YOU’LL DO The Hypercare Implementation Manager is responsible for ensuring a seamless, high-quality transition from implementation to ongoing administration for new client installations on the bswift platform. This role manages cross-functional coordination, knowledge transfer, risk mitigation, and post–go-live operational support. The primary goal is to ensure operational excellence, complete and accurate handoff to ongoing teams, and exceptional client support during the final phase of the implementation lifecycle. WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions) Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Transition & Hypercare Oversight Serve as the owner of the transition process from implementation to ongoing administration, including go-live execution, events-in-transition, and post–go-live hypercare activities. Lead key internal meetings such as Transition to Ongoing kickoff sessions, knowledge-transfer and training sessions, and ongoing status meetings. Monitor client health post–go-live and partner with receiving teams to ensure timely resolution of issues throughout the hypercare period. Project Management & Governance Manage timelines, cross-team dependencies, and internal workflows across implementation teams, ongoing client services, the service center, and centers of excellence. Keep executive leadership informed of progress, risks, outstanding issues, and milestone achievement during transition and hypercare. Hold all internal stakeholder teams accountable for successful completion of key milestones and deliverables. Risk & Issue Management Proactively identify risks and issues; escalate appropriately to minimize impact to client experience or operational readiness. Communicate turnaround times and delivery expectations to maintain alignment across all involved teams. Documentation & Knowledge Transfer Ensure completion and acceptance of all required documentation by implementation teams, including: Ongoing processing guides Requirements documentation Demographic mappers Service center call guides & FAQs System test plans Confirm receiving teams are fully prepared and knowledgeable to support ongoing client operations. Continuous Improvement Create and maintain a structured feedback loop between ongoing administration, implementation, product, and sales teams to drive continuous improvement across future implementations. Stay current on industry trends and recommend enhancements to bswift’s implementation and client service approach. WHAT YOU NEED TO SUCCEED (Required Education and Experience) Bachelor’s degree in Business Administration or related field 5+ years of experience in project management, implementation, or client relationship management (benefits administration strongly preferred) Excellent written and verbal communication skills with technical and non-technical team members Proven ability to build and maintain strong relationships with clients and internal stakeholders Strong analytical skills and problem-solving abilities Ability to work both independently and collaboratively High degree of organization, attention to detail, accuracy, and accountability Demonstrated ability to take initiative, offer resourceful solutions, and drive quality in a fast-paced environment Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. Remote first, Office friendly environment! No time to commute? No problem! Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Specific benefit offerings vary by position and may be subject to change. Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. In the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000-$110,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!

Responsibilities

The Hypercare Implementation Manager ensures a seamless transition from implementation to ongoing administration for new client installations. This role involves managing cross-functional coordination, knowledge transfer, risk mitigation, and post-go-live operational support.