Hypercare Lead at Zensar Technologies UK Ltd

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Service Stabilization, Post-Migration Support, Coordination, Communication, Cross-Functional Teams, Client Communication, AWS Monitoring Tools, CloudWatch, CloudTrail, Root-Cause Analysis, Operational Excellence, Continuous Improvement

Industry

IT Services and IT Consulting

Description

Operational Excellence: Strong skills in incident management, service stabilization, and post‑migration support processes. Coordination & Communication: Ability to lead cross‑functional teams, manage escalations, and ensure smooth client communication during hypercare. Monitoring & Continuous Improvement: Expertise in using AWS monitoring tools (CloudWatch, CloudTrail) and driving root‑cause analysis for long‑term reliability. At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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Responsibilities

The Hypercare Lead is responsible for incident management, service stabilization, and post-migration support processes. They will coordinate cross-functional teams and manage client communication during hypercare.