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Hypercare Lead at Zensar Technologies UK Ltd

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Service Stabilization, Post-Migration Support, Coordination, Communication, Cross-Functional Teams, Escalation Management, Client Communication, AWS Monitoring Tools, CloudWatch, CloudTrail, Root-Cause Analysis, Continuous Improvement, Operational Excellence

Industry

IT Services and IT Consulting

Description

Operational Excellence: Strong skills in incident management, service stabilization, and post‑migration support processes. Coordination & Communication: Ability to lead cross‑functional teams, manage escalations, and ensure smooth client communication during hypercare. Monitoring & Continuous Improvement: Expertise in using AWS monitoring tools (CloudWatch, CloudTrail) and driving root‑cause analysis for long‑term reliability.

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Responsibilities

The Hypercare Lead is responsible for ensuring operational excellence through effective incident management and service stabilization. They will coordinate cross-functional teams and manage client communication during the hypercare phase.