I.D. Theft & FCRA Dispute Specialist 3 at Elavon, Inc.

Tempe, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

30.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Data Interpretation, Verbal Communication, Written Communication, Attention to Detail, Fraud Investigation, Claims Processing, Risk Management, Case Management, Analytical Skills, Technology Proficiency

Industry

Financial Services

Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This position in the Deposit Claims Services FCRA/Identity Theft Claims team will be responsible primarily for investigations related to unauthorized account claims and FCRA consumer disputes. The position may also entail quality control and recovery or reversal of funds affecting the claimant. Responsible for case support, investigation, disposition, and/or recovery scenarios involving unauthorized, disputed, or erroneous account activity. Responsible for claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools. This position is multi-faceted and requires a high level of accuracy, attention to detail, the ability to retain knowledge and learn new forms of claim processing to assist other areas as necessary. Basic Qualifications - High school diploma or equivalent - Four to five years or more of operations services related work experience Preferred Skills/Experience - Knowledge of products, services, terminology, procedures and systems related to assigned fraud, as well as applicable laws and regulatory requirements - Proven commitment to high quality customer service - Ability to work well with internal customers - Good time management skills to maximize production and execution of tasks in a fast-paced environment - Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide - Ability to identify, analyze and resolve exceptions through data interpretation - Strong PC skills -Good verbal and written communication skills The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week In office and the flexibility to work outside the office location for the other days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Responsibilities

The specialist will investigate unauthorized account claims and FCRA consumer disputes, ensuring accurate case support and recovery scenarios. They will also handle claims and disputes intake, review, and disposition of suspicious transactions.