I.T. Application Support Supervisor (Full-time) at Educational Employees Credit Union

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

99112.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Supervision, Operational Excellence, Coaching, Process Improvement, End-User Satisfaction, Problem-Solving, Leadership, Interpersonal Skills, Organizational Skills, Multitasking, Communication, Collaboration, Adaptability, Core Processing System Monitoring, Technical Issue Escalation

Industry

Financial Services

Description

Description PAY GRADE: 26E PAY RANGE: $55,452 - $99,112 Annually DEPARTMENT: Information Services This position is 100% on-site and not eligible for remote or hybrid work. Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards. Summary The I.T. Application Support Supervisor is responsible for overseeing the tactical operations of the I.T. organization’s Application Support Team. This role ensures the efficient delivery of core services, drives operational excellence, and aligns team performance with the department's overall strategy. The ideal candidate combines a coaching mindset with a hands-on approach to improve processes, enhance end-user satisfaction, and achieve performance targets. This level works under minimal supervision and has the following attributes Strategic thinker with a result-driven approach to problem-solving. Strong leadership and interpersonal skills, capable of motivating and developing teams. Exceptional organizational and multitasking abilities to manage competing priorities. Excellent communication and collaboration skills for engaging with stakeholders at all levels. Adaptability and resilience in a fast-paced, dynamic environment. Requirements Essential Duties and Responsibilities Operate and monitor the core processing system Ensures reporting is completed and accessible to business areas and leadership in accordance with predetermined schedules Identify solutions to improve operational efficiencies Keep abreast of industry standards and best practices Resolve operational challenges representative of intermediate technical skill level Act as an escalation point for technical issues, ensuring fast resolution of incidents Drive continuous improvement through regular assessments and feedback loops. Education Requirements Degree in Technology or related field or 3+ years’ experience in a similar capacity or; Equivalent combination of related education and experience. Individuals considered for this position will require a credit check.

Responsibilities

The I.T. Application Support Supervisor oversees the tactical operations of the Application Support Team, ensuring efficient delivery of core services and driving operational excellence. This role focuses on aligning team performance with departmental strategy while using a hands-on approach to improve processes and enhance end-user satisfaction.