DESCRIPTION

The role will maximise Maggie’s efficiency and professionalism by ensuring the best use of information technology (IT) and communications systems. You will support the IT Manager to ensure reliability and availability of IT services to all computer users as well as provide technical expertise to the development of policies, procedures and strategies.
UK wide travel and un-sociable hours working will be required regularly in this role.

SKILLS, KNOWLEDGE AND EXPERTISE

• Relevant professional qualification or degree and academic exposure to IT theories/practices
• Experience in training and coaching others.
• Experience in working with and managing external contractors.
• Experience of successfully managing projects at varying levels of complexity.
• An intellectual and practical understanding of the use of IT in the private and public sector.
• Knowledge of databases – preferably SQL-based.
• Familiarity with MS Office and other standard applications.
• Comfortable with a mixed platform of Mac and PC.
• Self-starter, able to work with minimum supervision and to prioritise and use own judgment.
• Able to effectively communicate with colleagues at all levels.
• Familiarity with phone systems, VOIP technologies, Unix and network engineering.

• To work with the IT Manager to ensure that all systems, computers and other IT equipment are in good working order and available for all approved computer users.
• Liaise with all suppliers to deliver an efficient and effective IT system.
• To work with the main IT support provider to ensure that the appropriate physical security, disaster recovery, data protection, virus protection and back-up arrangements are in place.
• To ensure that the external IT provider undertakes all necessary software and anti-virus updates and maintains system and data security at all times.
• Support Maggie’s telephone systems in liaison with external providers as needed.
• To keep an overview of file structures and access controls set.
  A full list of responsibilities can be found in the attached job description.