I.T. Intern at OriGene Technologies Inc

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Endpoint Management, User Provisioning, Troubleshooting, Windows OS, Microsoft 365, Hardware Deployment, Asset Inventory, Network Troubleshooting, IT Documentation, Customer Service, Onboarding/Offboarding, SharePoint, VPN, Email Support

Industry

Biotechnology Research

Description

Description About the Role We are seeking a hands-on IT Intern to support day-to-day IT operations and provide exceptional internal customer service. This is an opportunity to gain practical experience in help desk support, endpoint management, user provisioning, hardware/software troubleshooting, and IT documentation in a fast-paced environment. Key Responsibilities Provide Tier 1 help desk support (in-person and remote): troubleshoot Windows OS issues, printers, VPN, email, and general application access. Assist with new hire onboarding/offboarding: imaging/laptop setup, account provisioning, permissions, and equipment check-in/check-out. Support hardware deployments: PCs/laptops, monitors, docking stations, mobile devices, peripherals. Help manage asset inventory: tracking, labeling, and maintaining accurate IT asset records. Assist with basic network and connectivity troubleshooting (Wi-Fi, access points, switches—under supervision). Support Microsoft 365 user tasks (Outlook/Teams/OneDrive/SharePoint) and related account/access requests. Create/update IT documentation (how-to guides, onboarding checklists, FAQs, knowledge base articles). Maintain SharePoint Sites’ team site update Maintain Company Intranet update Clean up duplicate data records in various applications Perform software testing Maintain technical documents and IT procedures Requirements Minimum 16 years old or above, currently attending high school or university Currently pursuing an Associate’s/Bachelor’s in IT, Computer Science, Information Systems, or related field. Comfortable with Windows 10/11; basic familiarity a plus. Familiarity with Microsoft 365 and basic networking concepts (TCP/IP, DHCP, DNS). Strong customer service mindset: patient, clear communicator, and responsive. Able to lift/move standard IT equipment (e.g., laptops/monitors) as needed. Willingness to learn and adapt to new technologies and procedures

Responsibilities

The intern will provide Tier 1 help desk support for issues like Windows OS, printers, and VPN, while also assisting with new hire onboarding, equipment setup, and account provisioning. Key tasks include supporting hardware deployments, managing IT asset inventory, and assisting with basic network troubleshooting under supervision.