QUALIFICATIONS

• Strong familiarity with Windows 11, Microsoft Office applications, and network folder storage in a business environment.
• Adobe, Autodesk, and Active Directory experience is a plus.
• Experience working within an IT team using a ticketing system to manage and prioritize support requests.
• Strong foundational knowledge of personal computers, software, networking, and troubleshooting techniques. Ability to connect and configure devices in a networked environment.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
• Demonstrated ability to work collaboratively in a team setting, adapt to changing priorities, and take initiative when working independently.
• Strong problem-solving mindset, attention to detail, and a willingness to learn and grow within the role.
• A degree in Computer Information Science or a related field is preferred. Equivalent combinations of education, experience, and training will also be considered.
  A completed ACHD Employment Application is required and must be submitted to Human Resources by 4:30pm on September 9, 2025. Applications will be reviewed periodically. Apply as soon as possible to ensure you will be considered for this position. This job announcement will be closed if the position is filled prior to the closing date. Applications are available at 3775 Adams St., Garden City, ID 83714 or on our website at www.achdidaho.org.
  An AA/EEO/ADA Employer
  Preference may be given to veterans who qualify under state and federal laws and regulations
  Apply Her

• Provide first-level support for desktop computers, laptops, cellular devices, printers, and conference room technologies. Responsibilities include installation, diagnosis, repair, maintenance, upgrades, and documentation of hardware and software.
• Support and maintain conference room audio/visual systems, ensuring smooth operation for meetings and presentations.
• Respond to user inquiries and technical issues via the Service Desk ticketing system, ensuring timely resolution and clear communication. Provide basic training and guidance to users on hardware and software usage.
• Demonstrate empathy, patience, and professionalism when assisting users, ensuring a positive support experience.
• Collaborate effectively with team members and other departments, contributing to a supportive and inclusive work environment.
• Assist with the administration of physical security systems, network infrastructure, servers, and cloud-based communication platforms as needed.