I.T Technician at Community First Medical Center

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

30.0

Posted On

21 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Level 1 & 2 Support, Hardware Troubleshooting, Network Problem Resolution, PC Assembly, Asset Tracking, Windows Server, Active Directory, DNS, Microsoft Office, Software Testing, Technical Documentation, End-user Support

Industry

Hospitals and Health Care

Description

Description SUMMARY The IT Technician provides technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner. Full Time - 8am-4:30pm. On-Call ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide daily Level 1 & 2 support for various infrastructure / desktop support systems. • Perform hands-on technical upgrades and deployments. • Assembles and installs PC hardware, investigates and resolves routine hardware problems • Maintains responsibility for proper spare part and loaner inventory • Assists with the tracking of IT assets and licenses within the assigned facility and associated other sites. • Provides one-on-one end-user problem resolution over the phone for Vendor supported equipment • Document and train others on IT systems and best practice procedures. • Update tracking software with problem statuses and resolutions per defined guidelines • Maintain software-testing environment for new security patches, Windows updates, etc. • Shares in the on call/call-back rotation covering evenings, nights and weekends. • Remains current with knowledge of desktop technologies and seeks to improve technical skill set • Position requires driving to support satellite or other campuses as part of job responsibilities. • Applies and maintains a working knowledge of Information Technology and facility policies and procedures as they relate to the Lead IT Technician responsibility • Performs other duties as assigned Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience At least 1 year college level course work in computer related field 2-4 years installing, upgrading, troubleshooting and repairing personal computers in a network environment Computer Skills • Knowledge of PC and server operating systems including Windows 2008, 2010, Windows 7, Windows Server 2008, Microsoft Active Directory and Domains, Microsoft DNS, Microsoft Office. • Thorough knowledge of computer fundamentals and peripheral and software operations including word processing, spreadsheets, database management, system management software and development tools. • Ability to demonstrate skill in the use and repair of computer equipment and software. • Ability to understand and follow oral and written instructions • Understand and apply complex technical information • Master new computer technology • Maintain cooperative & professional working relationships Certificates, Licenses, Registrations MCP (Microsoft Certified Professional) or equivalent

Responsibilities

Provide Level 1 and 2 technical support for software, hardware, and network issues in a call center and on-site environment. Responsibilities include performing hardware deployments, maintaining IT asset inventories, and documenting system procedures.