I25 - EUC Engineer (010) at FPT Asia Pacific Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Intune, Microsoft SCCM, Azure Virtual Desktop, VDI, Microsoft 365, Windows 11, Microsoft Entra ID, PowerShell, Endpoint Management, Microsoft Defender, ITIL, Identity and Access Management

Industry

IT Services and IT Consulting

Description

Overview We are seeking an experienced Workspace Technology Engineer to manage, support, and enhance the organization's end-user computing environment. In this role, you will be responsible for maintaining modern workplace technologies, endpoint management, collaboration platforms, and virtual desktop infrastructure while ensuring a secure, reliable, and productive user experience. The ideal candidate has strong expertise in Microsoft Modern Workplace technologies, endpoint management, virtual desktop environments, and enterprise IT operations, with a proactive mindset towards automation, security, and continuous improvement. Responsibilities End-User Computing & Endpoint Management Manage the full device lifecycle, including provisioning, configuration, patch management, upgrades, and decommissioning. Administer enterprise endpoint management platforms such as Microsoft Intune and Microsoft SCCM. Troubleshoot and resolve complex endpoint, operating system, and workspace-related issues. Maintain endpoint performance, reliability, and security across the organization. Workspace & Collaboration Technologies Support and administer Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint. Enhance collaboration and productivity tools to improve the employee experience. Support and maintain virtual desktop and remote access environments such as Azure Virtual Desktop (AVD) or Virtual Desktop Infrastructure (VDI). Security & Identity Management Implement and maintain endpoint security solutions, including Microsoft Defender, BitLocker, and compliance policies. Support identity and access management using Microsoft Entra ID (Azure AD), Multi-Factor Authentication (MFA), and Conditional Access. Ensure workspace technologies comply with internal security standards, audit requirements, and regulatory policies. User Support & Operations Provide Level 2 and Level 3 technical support for workspace technologies and end-user computing services. Investigate incidents, perform root cause analysis (RCA), and implement permanent solutions to recurring issues. Work closely with Service Desk, Infrastructure, and Security teams to improve operational efficiency and service quality. Documentation & Continuous Improvement Develop and maintain technical documentation, operational procedures, and support runbooks. Participate in technology refresh initiatives, pilot programs, and proof-of-concept (POC) projects. Identify opportunities to improve workplace services through automation, AI, and process optimization. Requirements Technical Skills Strong hands-on experience with Windows 11 and Microsoft 365. Mandatory: Experience administering Microsoft Intune and Microsoft SCCM. Mandatory: Experience supporting Virtual Desktop Infrastructure (VDI) and/or Azure Virtual Desktop (AVD). Good understanding of Microsoft Entra ID (Azure AD), Group Policy, and endpoint security technologies. Basic to intermediate proficiency in PowerShell scripting. Familiarity with ITIL-based service management processes. Experience 3–5 years of experience in End-User Computing, Modern Workplace, or Workspace Technology roles. Experience supporting enterprise-scale IT environments. Exposure to regulated, audit, or compliance-driven environments is advantageous. Soft Skills Strong analytical and troubleshooting abilities. Excellent communication skills with both technical and non-technical stakeholders. Ability to work independently with minimal supervision. Proactive, collaborative, and customer-focused mindset. Preferred Qualifications Microsoft certifications related to Modern Workplace, Endpoint Management, or Microsoft 365. Experience with ServiceNow or other IT Service Management (ITSM) platforms. Exposure to automation, Zero Trust security architecture, or modern workplace transformation initiatives.

Responsibilities

Manage and enhance the organization's end-user computing environment, focusing on endpoint management and collaboration platforms. Ensure a secure and productive user experience through the administration of Microsoft Modern Workplace technologies and virtual desktop infrastructure.