IAM Analyst at Capgemini Portugal

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Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Authentication Protocols, Identity Management, Access Management, Certificate Management, Single Sign-On, Multi-Factor Authentication, Active Directory, Analytical Skills, Problem-Solving, Communication, Attention to Detail, Collaboration, Continuous Learning

Industry

IT Services and IT Consulting

Description

***Must be on site in Dallas, TX 3 days/week *** Your Responsibilities: · Provide troubleshooting for user login issues. · Assist users with application resets and account recovery. · Monitor authentication logs for suspicious activity. · Escalate unresolved authentication problems to Engineering team. · Maintain records of support interactions and resolution runbooks · Educate internal client service teams on authentication practices Your Experience: · Technical proficiency: In-depth understanding of authentication protocols, identity and access management (IAM) systems, and certificate management. Familiarity with common authentication technologies such as SSO, MFA, and directory services (e.g., Active Directory). · Troubleshooting expertise: Strong analytical and problem-solving skills to diagnose issues related to user login, password resets, and account recovery, as well as the ability to interpret authentication logs for suspicious activity. · Communication: Excellent written and verbal communication skills to effectively assist users, document support interactions, and collaborate with engineering and product teams. · Attention to detail: Ability to maintain accurate records of support cases and resolutions, ensuring compliance with internal policies and protocols. · Collaboration: Experience working cross-functionally with Support, Business Operations and Engineering teams to escalate unresolved issues and drive improvements in authentication processes. · Continuous learning: Willingness to stay updated on evolving authentication technologies and security threats to provide expert guidance and support. Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | www.capgemini.com Disclaimer Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Responsibilities

The IAM Analyst will provide troubleshooting for user login issues and assist users with application resets and account recovery. They will monitor authentication logs for suspicious activity and escalate unresolved authentication problems to the Engineering team.