IAM- BSA at ZENSAR TECHNOLOGIES SINGAPORE PTE LTD

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Identity & Access Management, Operational Analyst, Access Management Processes, Regulatory Compliance, Risk Management, Auditing, Communication Skills, Personal Accountability, Business Systems Analyst, Microsoft Access, Excel, SharePoint, Power Automate, Power Applications, PowerShell, Python

Industry

IT Services and IT Consulting

Description

Identity & Access Management (IAM) – Operational Analyst Role This role is a highly operational, production‑facing position that provides critical day‑to‑day support for Ameriprise Bank, FSB’s Identity and Access Management (IAM) program. The position is responsible for the accurate, timely, and auditable execution of access management processes that directly support bank operations, regulatory compliance, and risk management. The role operates in a heavily audited environment, requiring consistent adherence to documented procedures, strong attention to detail, and a clear understanding of control requirements. Accuracy, repeatability, and process discipline are essential, as the work directly impacts user access, security posture, and audit outcomes. To be successful, the individual must demonstrate excellent communication skills, a high degree of personal accountability, and the ability to work independently with minimal oversight. This role requires a self‑motivated professional who takes ownership of daily operational outcomes, proactively manages workload, and communicates clearly and effectively with both technical and business partners. While the role is operational in nature, it also functions as a Business Systems Analyst, supporting and enhancing internal tools used to execute IAM processes efficiently, consistently, and at scale. Core Operational Responsibilities • Execute daily access management operations across approximately 80 Ameriprise Bank applications • Perform daily retrieval, validation, and reconciliation of user data from 52 external vendor systems • Create, modify, and remove user accounts in accordance with approved access requests and documented procedures • Perform expedited password resets to support business continuity and incident response • Ensure all activities meet audit, compliance, and control requirements • Maintain and update process and procedural documentation, clearly communicating changes and expectations • Create and maintain integration and operational documentation for internally developed tools • Identify operational gaps, inefficiencies, or control weaknesses and take personal ownership in recommending and driving improvements Knowledge, Experience & Success Characteristics • Minimum 2 years of experience in an operational IAM, security, or IT support role • Demonstrated ability to work independently, prioritize daily operational tasks, and meet deadlines without constant direction • Strong sense of personal accountability for accuracy, completeness, and audit readiness of work products • Excellent written and verbal communication skills, particularly for procedural documentation, stakeholder updates, and audit support • Experience documenting operational processes using BPMN 2.0 • Working knowledge of ITSM processes and operational support models • Hands-on experience with: ○ Microsoft Access, Excel, SharePoint ○ Power Automate and Power Applications ○ PowerShell ○ Python Experience working with ServiceNow in an operational or ITSM capacity At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar [https://www.zensar.com/careers/] and join us to Grow. Own. Achieve. Learn. [https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&fs=1] to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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Responsibilities

This role involves executing daily access management operations across approximately 80 applications, including retrieving, validating, and reconciling user data from external vendor systems. Responsibilities also include creating, modifying, and removing user accounts while ensuring all activities adhere to audit, compliance, and control requirements.