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IAM Production Support Analyst at Unison Group
Singapore, , Singapore -
Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Production Support, Application Onboarding, Access Management, Data Validation, Issue Resolution, Standard Operating Procedures, Scripting, Automation, Microsoft Excel, IAM Tools, HR Lifecycle, Role-Based Access Management, Enterprise IAM, Banking, Financial Services

Industry

Business Consulting and Services

Description
Responsibilities: Perform production support activities, including application onboarding and updates to the application matrix in in-house IAM tools, ensuring adherence to SLA timelines. Provide production support for HR Lifecycle and Role-Based Access Management within in-house IAM tools. Prepare and validate data required for production support activities and audits. Track, manage, and resolve user-reported issues, ensuring timely follow-up until closure. Document and maintain standard operating procedures (SOPs) for IAM processes. Develop and maintain scripts to automate routine tasks and improve efficiency. Requirements: Proven experience in production support roles within large enterprise IAM environments. Strong scripting skills to develop automation solutions. Advanced Microsoft Excel skills with hands-on experience (mandatory). Good understanding of Access Management lifecycle and associated processes. Bachelor’s degree in Computer Science, Information Technology, or equivalent. Experience in banking or financial services institutions is highly preferred.
Responsibilities
The IAM Production Support Analyst will perform production support activities, including application onboarding and updates to the application matrix in IAM tools. They will also track, manage, and resolve user-reported issues while documenting standard operating procedures.