Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
As a Digital Identity Consultant at Accenture, you will be an integral part of Accenture Security’s Digital Identity team. This focuses on the design and implementation of identity services that secure access to an organization’s environments and data. You will work across three main identity vectors: Consumer Identity, Workforce Identity, and Digital Identity.

SKILLS AND EXPERIENCE:

1-3 years or more of experience with IAM, specifically Saviynt.
Strong administration, development, and implementation experience with Saviynt access management projects.
Relevant security certifications such as SSCP, CISSP, Security+, Network+, etc.
Certification with Saviynt is preferred.

Ticket Management: Assist in L1, L2, and L3 ticket triaging, tagging tickets by topic or urgency/priority, and routing them to the appropriate team. Ensure incidents and service requests are handled in the correct order, with priority issues addressed first.
User Support: Provide clear instructions or guidance to end users, pointing them to relevant documentation or processes. Monitor and manage user accounts and permissions, troubleshoot access-related issues, and escalate complex issues as necessary.
System Monitoring: Monitor the availability and performance of the IAM system and its connected applications. Identify and resolve basic issues related to user access, and escalate more complex issues to higher levels of support.
Maintenance and Functional Support: Ensure the IAM system meets the functional needs of users and stakeholders. Identify and address any functional limitations or gaps, and work closely with L4 support to implement new features or changes.
Documentation: Maintain up-to-date documentation, including run-books, maintenance procedures, and issue resolution procedures. Create new operational procedures and troubleshooting guides for L1 and L2 support.
Training and Expertise: Provide guidance and training to L1 and L2 support teams on IAM best practices and procedures. Ensure critical business processes are functioning correctly and efficiently.
Collaboration: Work closely with other IT teams to troubleshoot and resolve interface issues. Collaborate with vendor support services on behalf of the client.