IAM Support Engineer - Lead at MassMutual

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SailPoint, Okta, CyberArk, Identity Governance and Administration, Privileged Access Management, Single Sign-On, Multi-Factor Authentication, SAML, OIDC, Identity Lifecycle Management, Team Leadership, Incident Management, Access Certification, Root Cause Analysis, Application Onboarding, Compliance Reporting

Industry

IT Services and IT Consulting

Description

Who We Are – MassMutual India Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we’re stronger. Job Description Job Title: IAM Support Engineer - Lead Location: Hyderabad Role Overview Lead and support enterprise IAM operations across IGA (SailPoint), IAM (Okta), and PAM platforms Responsible for end-to-end IAM lifecycle, access governance, and platform operations Drive team delivery, incident resolution, onboarding, and compliance activities Act as a point of contact for IAM operations and stakeholder coordination Key Responsibilities IAM Operations & Platform Support Oversee daily IAM operations across SailPoint / Okta / PAM platforms Ensure platform stability, availability, and SLA adherence Monitor and resolve: Access requests Incidents IAM-related issues Coordinate with engineering teams for escalations and fixes IGA (SailPoint / Saviynt) Operations Manage identity lifecycle (JML) across enterprise systems Support: Access provisioning / de-provisioning Certifications / access reviews Role and entitlement management Oversee application onboarding and integrations into IGA platforms Monitor aggregation, correlation, and provisioning workflows Okta IAM Operations Support SSO, MFA, and authentication workflows using Okta Manage: User lifecycle Groups, roles, and policies Troubleshoot authentication, federation (SAML/OIDC), and access issues PAM (Privileged Access Management) Support PAM tools (CyberArk / BeyondTrust / etc.) Manage: Privileged account onboarding Access controls and session management Ensure least privilege and secure privileged access practices Application Onboarding & Integration Lead or support onboarding of applications into IAM platforms Work with application teams to: Define access models Configure integrations Validate entitlements and workflows Ensure smooth go-live and post-onboarding support Incident Management & Troubleshooting Act as primary escalation point for IAM incidents Perform: Root cause analysis (RCA) Issue resolution and preventive actions Support major incident handling and production stabilization Audit, Compliance & Governance Support: Access certifications Audit evidence and compliance reporting Ensure adherence to: IAM policies Security standards Regulatory requirements Drive remediation for audit findings Team Leadership & Coordination (2+ Years Required) Lead a team of IAM operations/support engineers Allocate tasks and track daily/weekly deliverables Ensure SLA adherence and quality of delivery Mentor and guide team members on IAM processes and tools Coordinate with: Business teams Security stakeholders Vendors and global teams Process Improvement & Reporting Identify opportunities for automation and optimization Improve IAM processes and reduce operational inefficiencies Track and report: SLA metrics Incident trends Access governance KPIs Required Qualifications Experience 8+ years of IAM experience (end-to-end IAM exposure mandatory) Minimum 2 years of team handling / leadership experience Experience working in enterprise IAM / security operations environments Technical Skills (Mandatory) Strong hands-on experience with: SailPoint (IdentityNow / IIQ) or Saviynt (IGA) Okta IAM (SSO, MFA, Federation) PAM tools (CyberArk / BeyondTrust / similar) Deep understanding of: Identity lifecycle (JML) Access provisioning and workflows Access certifications and governance Why Join Us? We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard. Does this sound like a great fit? Apply today! At MassMutual, we value both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues. Our work environment is one where the majority of our team members adopt a hybrid schedule — working some days in the office and some days remotely, balancing flexibility with in-person collaboration. One where each manager works with their teams to determine a schedule that meets the needs of customers, the team and the business. While the majority of our employees will follow this hybrid model, some of our roles will continue to be 100% on-site and others may be 100% remote, subject to business needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company, owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Responsibilities

Lead and support enterprise IAM operations across IGA, IAM, and PAM platforms to ensure platform stability and SLA adherence. Manage the end-to-end identity lifecycle, application onboarding, and team delivery while acting as the primary escalation point for incidents.