This role is focused daily operations of a larger CyberArk service. Project support will include upgrades to existing services, as well as development and planning around new services. Operational support will include system checks, maintenance, end-user support, and problem resolution. Project and operations support require interactions with Subject Matter Experts, as well as end-users at all levels within the client organization. This team supports global sites and services making excellent written and verbal communication skills of utmost importance.
Services supported include:
CyberArk
Working with other teams involved in:
Microsoft Identity Manager
Active Directory
Support requests and changes are tracked using ServiceNow. Being able to clearly and correctly document the issue, troubleshooting that was done, resolution, and resolution classification is critical and a core part of this role.
Following documented processes for known issues and troubleshooting undocumented processes for unknown issues is expected.
A successful candidate will be able to take an incomplete request through scope, assessment, action, documentation, and resolution independently. Their greatest success will then be to have others follow their processes with the same success.
3 or more years of relevant IT experience
2 or more years of experience working with CyberArk
2 or more years of experience with Active Directory
Experience with CyberArk backend services
Lifecycle Management of CyberArk
Excellent communication skills, both written and verbal
Strong documentation skills both technical and for end-users
Ability to operate well in a team environment
Ability to operate in regulated business environment where compliance to government regulations is critically important
Proven ability to multi-task efficiently
Fluent in English
Experience with an ITSM application, preferably ServiceNow
Certifications in any/all relevant technologies listed
Proven track record in end-user support roles
Proven track record in managing multiple large and complex projects at the same time
Proven growth in IAM services

Please refer the Job description for details