The Gastroenterology and Endoscopy department at King’s Mill Hospital is seeking an experienced and enthusiastic IBD Team Assistant to join our dynamic and busy team. We are dedicated to providing exceptional patient care and are looking for a candidate who shares our commitment to excellence.
As an IBD Team Assistant, you will play a crucial role in ensuring the smooth operation of our IBD service. Your primary responsibility will be t o be the point of contact for IBD patients service users, providing timely response to enquiries, requests, referrals and results.
You will provide high levels of patient care and ensure IBD Team satisfaction by being accessible, customer focused and a knowledgeable point of contact.
Answer and triage IBD patient telephone helpline, deal with queries within the remit of the role and ensure calls are allocated to the IBD Nurse Specialist Team within a timely manner.
Act as a point of contact for the IBD Specialist Team for primary and secondary care health professionals.
Coordination of patient prescriptions, including for homecare and healthcare services.
Assist in the monitoring of blood results for monitoring various treatment therapies used in IBD, collaboration with and/or supervision of the nurse specialist team.
Assist in coordinating patient’s hospital admission if necessary.
Assist and participate in audit and production of reports in collaboration with the team.
Organise and/or help in arranging with coordination of meetings, training and education events and produce agendas.
Log biologics tele clinics and outcome appointments. Liaising with patient pathway coordinators to arrange Consultant appointments as required.
General filing, photocopying, faxing etc., as required.
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
To see the full detailed job description and main responsibilities of the job please refer the job description attached

Please refer the Job description for details