IBM Integration – L2 Application Support Leader at DXC Technology

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IBM ACE, DataPower, IBM Integration Bus, Application Support, Leadership, Incident Management, Root Cause Analysis, ITIL, Middleware Architecture, API Management, System Monitoring, Troubleshooting, Stakeholder Management, Team Mentoring, Change Management, Problem Management

Industry

IT Services and IT Consulting

Description

Job Description: Job Summary: We are seeking an experienced L2 Application Support Leader with over 12 years of experience in application support and IBM integration technologies. The ideal candidate will lead support operations, ensure system stability, and drive continuous improvement across integration platforms, including IBM ACE, DataPower, and IIB. This role requires strong leadership skills, technical expertise, and the ability to manage critical incidents in a fast-paced environment. Key Responsibilities: Lead and manage L2 application support activities for integration platforms. Provide expert support for IBM integration technologies, including ACE (App Connect Enterprise), DataPower, and IIB (IBM Integration Bus). Monitor system performance, troubleshoot issues, and ensure high availability of applications. Act as the primary escalation point for complex incidents and coordinate resolution with cross-functional teams. Drive root cause analysis (RCA) and implement preventive measures to avoid recurring issues. Ensure adherence to SLAs, KPIs, and incident management processes. Collaborate with development, infrastructure, and business teams to enhance system performance and reliability. Lead and mentor a team of support engineers, fostering knowledge sharing and continuous learning. Maintain documentation, runbooks, and operational procedures. Support deployment activities and ensure smooth transitions from development to production. Required Skills & Qualifications: 12+ years of experience in application support, with a focus on enterprise integration. Strong hands-on experience with IBM ACE, DataPower, and IIB. Proven leadership experience in managing L2 support teams. Solid understanding of integration patterns, APIs, and middleware architecture. Experience in incident, problem, and change management processes (ITIL preferred). Strong analytical and troubleshooting skills. Excellent communication and stakeholder management abilities. Preferred Qualifications: ITIL certification or equivalent. Experience in banking or financial services environments. Familiarity with monitoring tools and automation in support operations. Soft Skills: Leadership and team management Problem-solving and decision-making Ability to work under pressure Strong communication and collaboration skills At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Responsibilities

The role involves leading L2 application support operations for IBM integration platforms and ensuring high availability through proactive monitoring and troubleshooting. You will drive root cause analysis, manage complex incidents, and mentor a team of support engineers to maintain system reliability.