IBV Specialist at Tend

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

20.5

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Verification, Customer Service, Data Entry, Research Skills, Attention to Detail, Organization, Interpersonal Skills, Communication Skills, Problem Solving, Team Collaboration, Time Management, Payer Communication, Basic Math Skills, Computer Skills, Typing Skills, Fast-paced Environment

Industry

Medical Practices

Description

We’re Tend — Dental Done Differently. Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish. Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we’re just getting started. Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them. We’re growing fast — and we’re looking for values-driven, mission-aligned talent to grow with us. We’re looking for an RCM IBV Specialist to verify member insurance benefits, support studio staff, and ensure accuracy in member accounts. This role focuses on execution—managing verification workflows, researching coverage, and delivering concierge-level service to members and colleagues. What You’ll Do Verify member insurance benefits and enter accurate data into Tend’s practice management system. Research benefits via payer websites, insurance portals, and phone outreach to payors. Gather and confirm member demographics and insurance information with clarity and professionalism. Understand mechanics of insurance plans and explain how benefits impact member responsibility. Navigate assigned work lists and complete verification tasks efficiently and on time. Deliver a high-quality experience for both members and studio staff, escalating complex cases to senior analysts or leads. Collaborate with peers and contribute to department goals, quality checks, and workflow updates as assigned. Who You Are You embody our Tend values and demonstrate core competencies that support accuracy, teamwork, and service. At Tend, our values guide how we hire, collaborate, and deliver care. Tend to Others – You prioritize accuracy and service in every verification, ensuring members and teammates can trust your work. Be Brave Enough to Lead – You take ownership of your tasks, ask clarifying questions, and raise issues when something doesn’t look right. Savor the Ride – You bring steady positivity to detailed, repetitive work and help create a dependable team environment. Embrace Our Differences – You communicate respectfully with members, payors, and teammates, adapting to different needs. Rooted in Growth – You’re eager to learn payer rules, systems, and workflows, and you apply feedback to strengthen your skills. Role-Based Competencies Strengthen the Team – You collaborate with peers, share knowledge, and support a culture of teamwork and accountability. Decide with Clarity – You use sound judgment to resolve verification issues within your scope and know when to escalate for support. Deliver on What Matters – You consistently meet productivity and quality expectations while maintaining accuracy and attention to detail. What You Have 1+ year of patient access, customer service, or revenue cycle experience in a healthcare setting preferred. Fundamental understanding of insurance benefits application and payer communication systems. Basic math skills; intermediate computer and typing skills; comfort navigating multiple systems. Excellent attention to detail, organization, and follow-through. Strong interpersonal and customer service skills with the patience to explain insurance clearly. Ability to thrive in a fast-paced environment and manage tight timelines. What We Offer: We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend: 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills. 💰 Plan for the Future - Our 401(k) comes with a company match, because your future matters just as much as your now. 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real. 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further. 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive. #LI-hybrid Pay Range $20—$20.50 USD The Tend Difference The highest standard of care, anywhere. At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully designed studios, you’ll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering. A top-tier clinical team who puts patients first. We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what’s right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors. Innovate Dentistry. Tend to Others. Grow Together. Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you’re clinical or corporate, you’ll be part of something meaningful — and surrounded by people who care. Tend is an Equal Opportunity Employer. We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

Responsibilities

The IBV Specialist will verify member insurance benefits, support studio staff, and ensure accuracy in member accounts. This role focuses on managing verification workflows, researching coverage, and delivering concierge-level service to members and colleagues.