LaplandUK is a world-class immersive experience, crafted by Hollywood set designers and West End creatives. Now entering its 18th season, it transports over 170,000 guests each year into a magical festive world of wonder and joy.
Set in a purpose-built winter wonderland, guests journey through five interactive and theatrical worlds, meeting characters, skating on the frozen pond, and becoming part of the story themselves.

REQUIRED SKILLS & EXPERIENCE

• 1+ year in a supervisory or team lead role in a guest-facing environment
• Strong understanding of health and safety in operational settings
• Able to motivate a team and communicate clearly under pressure
• Comfortable with basic tech systems (rostering, comms tools etc.)
• Confident, approachable, and solutions-focused
• Calm and organised in fast-paced situations
• Experience in visitor attractions or events desirable but not essential

THE ROLE

As a Ice Rink Supervisor, you’ll be responsible for leading the day-to-day running of LaplandUK’s iconic outdoor ice rink. You’ll manage a team of Marshalls to keep things running smoothly and safely, ensuring every guest has an unforgettable experience. This role requires a balance of leadership, operations and high energy guest service.

KEY RESPONSIBILITIES

• Run a safe, well-organised rink operation in line with policies and procedures
• Brief and manage your team daily, keeping energy and morale high
• Support the Guest Experience Manager with scheduling and absence cover
• Communicate guest feedback and report incidents or hazards promptly
• Uphold LaplandUK’s accessibility and inclusion policies across your team
• Liaise with other departments and keep things flowing during peak times
• Respond calmly to any issues, including health and safety concerns
• Take part in training and complete any required e-learning
• Assist with VIP or PR guests where needed