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Icelandic Speaking Customer Service Agent In Sofia - Fully Paid Relocation at Mercier Consultancy MD
Sofia, Sofia-City, Bulgaria -
Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Fluency In Icelandic, Proficiency In English, Customer Service, Strong Communication Skills, Problem Solving, CRM Systems, Office Software, Proactive Attitude

Industry

Business Consulting and Services

Description
Mercier Consultancy MD is excited to present the opportunity for an Icelandic Speaking Customer Service Agent in Sofia, Bulgaria, accompanied by a fully paid relocation pack! This position invites you to be part of a dynamic team, providing exceptional support to Icelandic-speaking customers within a renowned global company. Responsibilities Engage with Icelandic-speaking customers through phone, email, and chat to address inquiries and provide detailed product information. Troubleshoot customer issues effectively, ensuring timely and satisfactory resolutions. Document all customer interactions in the CRM system for accurate record-keeping and quality assurance. Collaborate with other departments to enhance customer experience and improve service processes. Stay updated on product offerings and company policies to assist customers proficiently. Promote a positive brand image by delivering high-quality customer service at all times. Fluency in Icelandic (both written and spoken); proficiency in English is a plus. Experience in customer service is preferred but not mandatory. Strong communication skills and a passion for ensuring customer satisfaction. Ability to handle customer complaints gracefully and provide effective solutions. Familiarity with CRM systems and standard office software is advantageous. Willingness to relocate to Sofia, Bulgaria, and adapt to a new environment. A proactive attitude with a dedication to helping customers and exceeding their expectations. Competitive Salary Monthly Performance Bonus Monthly Accommodation Allowance Fully Paid Relocation Package Fully Paid Training Private Gym And Much More....
Responsibilities
Engage with Icelandic-speaking customers through various communication channels to address inquiries and provide product information. Troubleshoot customer issues effectively and document interactions for quality assurance.