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Icelandic Speaking Customer Service Agent - Work In Sofia - Paid Relocation at Patrique Mercier Recruitment

Hafnarfjordur, , Iceland -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Icelandic, English, Customer service, Communication, Problem-solving, CRM software, Microsoft Office, Interpersonal skills, Multicultural collaboration

Industry

Staffing and Recruiting

Description

Patrique Mercier Recruitment FR is delighted to offer an exciting position for an Icelandic Speaking Customer Service Agent based in Sofia, Bulgaria. This role includes a paid relocation package, making it an excellent opportunity for individuals looking to advance their customer service career in a vibrant and multicultural environment. Responsibilities Provide high-quality customer support to Icelandic-speaking customers via phone, email, and chat. Handle inquiries related to products, orders, returns, and general customer service issues. Resolve customer complaints promptly and efficiently to maintain customer satisfaction. Maintain detailed and accurate records of customer interactions within the CRM system. Collaborate with internal teams to improve customer experience and service quality. Participate in training sessions to stay updated with product knowledge and company policies. Fluency in Icelandic and English, both written and spoken. Previous experience in customer service is preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities with a customer-oriented approach. Familiarity with customer service software and Microsoft Office tools. Ability to work effectively in a fast-paced, multicultural environment. Willingness to relocate to Sofia, with all relocation expenses fully covered. Comprehensive training fully covered Secure employment along with opportunities for career growth Competitive salary Extra health insurance options Access to over 50 benefits and services tailored to your needs A welcoming international workplace culture Ongoing support and learning opportunities 1500 euro singing bonus Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live

Responsibilities

Provide high-quality customer support via phone, email, and chat while resolving inquiries and complaints. Maintain accurate records in the CRM system and collaborate with internal teams to enhance service quality.