Epsom and St Helier Hospital NHS Trust are collaborating on a Joint EPR Transformation Digital Programme. This initiative aims to transition clinical documentation from paper to digital format within the Trust’s Electronic Patient Record (iClipPro) system, Oracle
To support this rollout, we are looking for Oracle Floorwalkers to assist both clinical and non-clinical staff with the transition. Floorwalkers will be stationed in Hospitals to provide support, answer queries, and help resolve issues arising from these changes.
The duration of the temporary assignment is 4-8 weeks, please note we are unable to guarantee shifts on Bank following the end of the 8 weeks.
We are seeking motivated individuals with the following skills and attributes:
✔ Customer service experience
✔ Strong interpersonal skills
✔ Problem-solving abilities
✔ Patience and understanding when providing support
✔ Interest in gaining experience in a healthcare setting
This is an excellent opportunity to gain hands-on experience in a healthcare environment while contributing to a major digital transformation project.
Please Note: Training will be provided to successful candidates to ensure they are well-prepared to support users effectively.
If you are enthusiastic about digital healthcare, improving patient care and user experience, and enjoy supporting others, we’d love to hear from you!

Key Responsibilities

• Conduct regular walkarounds in designated wards to proactively identify and resolve issues.
• Provide timely and appropriate responses to user queries.
• Maintain a log of issues that are not already covered in troubleshooting guides.
• To provide at the elbow support and workflow guidance to end users during the early go-live period to ensure a smooth transition into the new EPR system.
• Engage in regular handovers with the Project Team, ensuring smooth transition between shifts and tracking unresolved issues.
• To provide at the elbow support and workflow guidance to end users during the early go-live period to ensure a smooth transition into the new EPR system.

“At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.”

• Conduct regular walkarounds in designated wards to proactively identify and resolve issues.
• Provide timely and appropriate responses to user queries.
• Maintain a log of issues that are not already covered in troubleshooting guides.
• To provide at the elbow support and workflow guidance to end users during the early go-live period to ensure a smooth transition into the new EPR system.
• Engage in regular handovers with the Project Team, ensuring smooth transition between shifts and tracking unresolved issues.
• To provide at the elbow support and workflow guidance to end users during the early go-live period to ensure a smooth transition into the new EPR system