ICP – IQIS Complaint Process Specialist (f/m/div.) at Bosch Group

Braga, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Tools, Problem-Solving, 8D, 5Why, Ishikawa, Data Analysis, Pattern Detection, Trend Identification, Machine Learning, Root-Cause Analysis, Digital Approaches, Collaboration, Communication, Proactivity, Solution-Oriented, Curiosity

Industry

Software Development

Description

Company Description The Bosch Group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future. Bosch Car Multimedia, S.A. belongs to the Automotive Electronics division and is focused on making the vehicles our third living space. About 3.600 associates are committed to develop and produce high quality technology that shape change in mobility worldwide. The company' success lies in its highly specialized and innovative team, and on the technological know-how which makes Bosch the leading supplier in the automotive market. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential. Job Description Your contribution to something big: As a a ICP- IQIS Complaint Process Specialist focused on customer claims, you will play a key role in safeguarding Bosch’s reputation for excellence. You will ensure that customer concerns are addressed with precision, transparency, and continuous improvement in mind. Lead 8D problem‑solving: Prepare and manage 8D reports for customer claims (0km and field) within the IQIS system. Ensure quality compliance: Submit 8D reports for management approval via WorkOn and ensure alignment with quality standards. Drive continuous improvement: Assess the quality of 8D reports, identify gaps, and support teams in implementing corrective and preventive actions. Monitor performance: Track KPIs related to customer complaints and ensure timely internal follow‑up. Collaborate cross‑functionally: Work closely with manufacturing, engineering, and quality teams to ensure robust problem resolution and customer satisfaction. Qualifications What distinguishes you: Education Bachelor’s or Master’s degree in Engineering (Mechanical, Industrial, Electronics, Quality, or similar) or equivalent technical experience. Background in manufacturing processes is an advantage. Experience Experience in quality engineering, customer complaint management, or structured problem‑solving methodologies. Experience in industrial or automotive environments is beneficial. Know‑how Solid understanding of Quality Tools and structured problem‑solving methods (8D, 5Why, Ishikawa, etc.). Basic knowledge of industrial standards and quality concepts. AI‑related skills, such as: Ability to use AI‑powered tools for data analysis, pattern detection, and trend identification in customer complaints. Familiarity with machine learning concepts applied to quality improvement and root‑cause analysis. Experience using AI‑assisted reporting tools to accelerate 8D creation or automate KPI dashboards. Understanding of digital and data‑driven approaches to enhance problem‑solving efficiency. Languages Good command of English, both written and spoken. German or other European languages are an advantage. Working Style & Methods Structured, analytical, and detail‑oriented approach. Ability to manage multiple tasks and ensure effective follow‑up with stakeholders. Comfortable working with digital tools and data‑driven systems. Personality Strong communicator with a collaborative mindset. Proactive, solution‑oriented, and committed to quality excellence. Curious and open to new technologies, including AI‑based solutions. Additional Information Work #LikeABosch includes: ⚖️ Flexible work conditions 🔀 Hybrid work system 🌐 Exchange with colleagues around the world 🛡️ Health insurance 🧑‍⚕️ Medical office (psychology and general clinic) & Social Services Office on site 📚 Training opportunities (p.e., technical training, foreign languages training) & certifications 📈 Opportunities for career progression and continuous professional development 💲 Access to great discounts in partnerships and Bosch products 🏋️ Sports and health related activities 🚉 Great access to public transports 🚌 Free transport from Porto 💰 Flexible benefits platform 🅿️ Free parking lot 🍽️ Canteen Success stories don´t just happen. They are made... Make it happen! We are looking forward to your application! Legal Entity: Bosch Car Multimedia Portugal

Responsibilities

As an ICP - IQIS Complaint Process Specialist, you will manage customer claims and ensure quality compliance through 8D problem-solving. You will collaborate with various teams to drive continuous improvement and monitor performance metrics.