QUALIFICATIONS AND EXPERIENCE:

· Bachelors Degree in Electronics Engineering, or a similar field.
· 2 years of experience in electrical engineering, or in a related position.
· Strong understanding of electrical systems, products, and components.

RESPONSIBILITIES

As an ICT Account Manager, you will manage client accounts and represent ATEN in selling a range of cutting-edge computer hardware, software, and ICT solutions. Your primary responsibilities include:

• Compiling lists of prospective clients using trade directories and other sources.
• Visiting regular and prospective client businesses to identify and act on sales opportunities.
• Promoting ATEN’s ICT solutions, including KVM switches, audiovisual switches and matrices, intelligent power distribution units, and IT management systems.
• Assessing customer needs and explaining how ATEN’s products and services meet those needs.
• Collaborating with pre-sales teams to design tailored solutions for customers.
• Developing apparatus and procedures to test or evaluate ATEN products and systems.
• Quoting and negotiating prices and credit terms, completing contracts, and recording orders.
• Reporting to sales management on sales made and the marketability of ATEN’s ICT solutions.
• Preparing sales reports and maintaining records of business expenses.
• Arranging the delivery of goods, installation of equipment, and provision of services.
• Following up with clients to ensure satisfaction, resolving any issues, and arranging modifications if necessary.
• Providing technical training for customers, partners, and internal teams on ATEN products.
• Conducting market research, tracking industry trends, and analysing product performance.
• Maintaining thorough records of all key performance indicators and engineering activities.
• Reporting updates and project timelines to the Managing Director.
• Managing and guiding ATEN pre-sales/post-sales engineers to ensure that the proposed ATEN product solution designs or software code designs meet customer requirements in terms of both functionality and quality
• Providing training for team members to ensure skill development in solution design and implementation.