ICT Assistant at UNDP

Suva, Central, Fiji -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Administration, Hardware Troubleshooting, Software Installation, IT Security Management, Cloud Migration, Customer Support, Inventory Management, Microsoft Office 365, Azure, Sharepoint, CCNA, Service Now, Power BI, Power Apps, ITIL, ISO 9001

Industry

International Affairs

Description

Tiered Approach In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby: * Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026. * Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments * Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers * Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply. Background The United Nations Development Programme (UNDP) is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). UNDP is the leading United Nations organization fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet. The Fiji multi-country office covers ten countries including Federated States of Micronesia, Fiji, Kiribati, Republic of the Marshall Islands, Nauru, Palau, Solomon Islands, Tonga, Tuvalu, and Vanuatu as well as provides support to regional initiatives. Within the Fiji Multi Country Office (MCO) of the UNDP Pacific Office, the Operations Team provides programme with backbone support and services related to finance, procurement, human resources, digital services, travel, and logistics, as well as common services and MCO transactions support. The team further provides demand driven Common Services to the UN agencies (per agreed procedures). In addition, the team will provide administrative support to UNDP Staff including project personnel on areas such as protocol, visa facilitation, travel, and others. Duties and Responsibilities Under the overall guidance of the Administrative Analyst and direct supervision of the ICT Associate, the ICT Assistant provides daily technical support to users of information management tools and technology infrastructure in the Pacific office. The ICT Assistant promotes a client-oriented approach and works in close collaboration with Operations, Programme and project team. * Implementation of ICT management systems and strategies. * Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. * Support to the use of ERP functionality for improved business results and improved client services. * Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs). * Provision of inputs to preparation of results-oriented workplans. * Effective functioning of the CO hardware and software packages * Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs. * Assistance in the installation of commercial and in-house developed software and related upgrades. * Assistance in upgrading patch and anti-virus programs on a timely basis. * Monitoring of file server traffic, usage and performance on a frequent and regular basis. * Support to users in backing up and restoring their files by assisting migration of data to the UNDP cloud, as well as in virus detection, removal and prevention. * Supports networks administration * Assistance in troubleshooting and monitoring of network problems * Response to user needs and questions regarding network access. * Assistance in maintenance of all online shared folders, teams’ space in the UNDP cloud. * Assistance in backup and restoration procedures for local drives, and to migrate them to online (sharepoint/cloud) environment. Maintenance of backup logs. Assistance to organization of off-site storage of backups. * Provides administrative support * Maintenance of an up-to-date inventory of software and hardware. * Maintenance of a library of ICT related reference materials. * Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. * Maintenance of the filing system ensuring safekeeping of confidential materials. * Extraction of data from various sources. * Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. * Provision of ICT support to key events. * Facilitation of knowledge building and knowledge sharing in the CO. * Participation and assistance in the organization of training for the CO staff on ICT issues. * Sound contributions to knowledge networks and communities of practice. * The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic Area Name Definition Business Management Customer Satisfaction/Client Management * Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. * Provide inputs to the development of customer service strategy. * Look for ways to add value beyond clients' immediate requests. * Ability to anticipate client's upcoming needs and concerns. Information Management & Technology IT Security Management * Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable. Information Management & Technology IT Customer Support * Knowledge in programming concept, developing software program and management of application lifecycle. Knowledge of Oracle VCBS, Microsoft tools and equivalent an asset. Information Management & Technology IT Customer Support * Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable. Digital & Innovation Behavior changes communication/communication for development * Knowledge of appropriate digital communication methodologies for development and behavior change, and ability to apply them practically Administration & operations Documents and records management * Overall document (hard or electronic) management; registry and retention policy including storing and archiving Required Skills and Experience Education: * Completion of Secondary education is required with specialized formal training on IT systems, business software (Microsoft Office) and web-based applications. * A University degree (Bachelor’s degree) in Computer Science and Information Technology or relevant related field will be given due consideration, but not required Experience: * Minimum five (5) years (with Secondary education) or two (2) years (with Bachelor’s degree) of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications. Required skills: * Microsoft certifications (Azure, Sharepoint, Ofiice 365) * Cisco certifications (CCNA) * Service Now Desired skills: * Experience in audio and visual conferencing systems * Understanding of network systems and troubleshooting * Technical knowledge of digital platforms such as Power BI, Power Apps. * Knowledge of ISO 9001, ITIL certification or similar is desirable Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Use of AI by candidates Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection [https://www.undp.org/careers/using-ai-responsibly-undp-recruitment-and-selection] Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

Responsibilities

The ICT Assistant provides daily technical support for information management tools and technology infrastructure within the Pacific office. Key duties include maintaining hardware and software, managing network administration, and supporting users with cloud migration and security.