ICT Associate, Monrivia, Liberia, NPSA 6 at UNDP

Monrovia, Montserrado County, Liberia -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network administration, Hardware troubleshooting, Software installation, Telecommunications, Video conferencing, Database management, ICT security, Virus protection, Technical support, Asset management, Procurement support, Web management, Business continuity, Disaster recovery, Oracle Cloud ERP, Communication

Industry

International Affairs

Description

Background: UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. UN Women has been active in Liberia since 2006, building on former UNIFEM projects, with full Delegation of Authority granted in 2012. The organization is dedicated to fulfilling its triple mandate in Liberia by focusing on normative frameworks, UN system coordination, and programming. With a unique Gender Equality and Women's Empowerment (GEWE) mandate, UN Women takes the lead on establishing and advancing normative frameworks. The Country Office (CO) has consistently contributed to developing gender-responsive legal and policy structures and will continue offering technical support to encourage the adoption of gender-sensitive laws. This effort draws from the findings of the 2024 gender discriminatory law assessment and aims to strengthen civil society organizations’ voices in oversight and accountability. Recognized by the Country Portfolio Evaluation, the CO’s normative influence positions it as a key driver for promoting gender-responsive legislation and policies capable of creating lasting systemic change. UN Women is regarded as the leader in implementing global frameworks like CEDAW and Beijing +30, and in advocating for temporary special measures such as mandatory gender quotas and anti-FGM legislation. These priorities are currently under legislative review, and UN Women will persist in supporting advocacy for their enactment. On the operational front, UN Women fosters gender integration within joint programs to enhance support for and the implementation of the Government of Liberia’s ARREST Agenda for Inclusive Development (AAID), thereby generating greater synergy and delivering more effective outcomes for women and girls. Beyond collaboration within the UN system, the CO also works with national government institutions to advance Policy Coherence and Accountability through Gender Responsive Planning and Budgeting (GRPB). The new Strategic Note outlines UN Women Liberia’s direction from 2026 to 2030, aiming to accelerate gender equality and empower women and girls in Liberia by 2030. This aligns with the intended impact: “Women and girls in Liberia realize their rights and reach their full potential in a peaceful, democratic, and equitable society.” The strategy identifies two specific outcomes: By 2030, people in Liberia—especially children, youth, women, and persons with disabilities—will achieve fair human capital development through improved access to quality and affordable social services, using digital solutions, results-focused approaches, and transparent strategies (UNSDCF Outcome 1: Human Capital Development). Additionally, by 2030, these groups will actively participate in and benefit from policies that foster trust, uphold peace, enforce the rule of law, and strengthen social cohesion and accountability systems at local and national levels (UNSDCF Outcome 2: Governance). Under the overall guidance of the Chief, Information and Communications Technology (ICT), in close collaboration with Regional Office ICT team and the direct supervision of the Operations Manager, the ICT Associate executes IT services in the country office, implements IT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the Country office productivity. The IT Associate promotes a client-oriented approach. III. Scope of Work 1. Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures: * Provide inputs to the development and review of internal ICT policies and procedures as required; * Draft ICT annual work plan for the office; * Provide IT support in the use of Quantum (UN WOMEN’s implementation of Oracle Cloud ERP) functionality for improved business results and improved client services. 2. Ensure effective functioning of the Country Office hardware and software: * Install, operate, and maintain all Country Office hardware equipment; * Provide advice on the acquisition of hardware supplies, * Make routine repairs and change of hardware electronic components; * Plan, install and maintain all communication systems including mobile and satellite phones; * Install commercial and in-house developed software and related upgrades, anti-virus programmes; * Maintain an up-to-date inventory of the software and hardware. 3. Ensure efficient networks administration: * Monitor the network connection on a daily basis to ensure stable and responsive network environment. * Configure network printers and provide user access as required. * Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access. * Liaise with UNDP to trouble-shoot and monitor network problems; respond to user needs and questions regarding network access * Maintain up-to-date parameters of information for the network clients and electronic mail. * Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups. * Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities. * Liaise with other UN agencies or venders to Manage Local Area Network (LAN) in accordance with UN Women requirements 4. Provide web management services: * Maintain the Country Office web site and Intranet. 5. Provide administrative support regarding ICT issues: * Provide technical support in the procurement of new ICT equipment for the Country Office, provide technical specifications and information on best options in both local and international markets, review quotations and bids. * Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. * Process ICT equipment registration and disposal in Quantum asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required. * Provide ICT support to key events. 6. Provide technical support and advice to Country Office staff: * Diagnose, evaluate, and prioritize requests for assistance from staff in RO/COs/ Programme Presence offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues. * Liaise with ICT Associate in HQ for support and guidance. * Meet all ICT on-boarding requirements for new personnel. 7. Facilitate knowledge building and knowledge sharing in the Country Office: * Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision. * Contribute to the organization of training for the Country Office staff on ICT issues; * Synthesize lessons learned and best practices in ICT. 8. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Supervisory/Managerial Responsibilities:N/A III. Competencies : Core Values: * Integrity; * Professionalism; * Respect for Diversity. Core Competencies: * Awareness and Sensitivity Regarding Gender Issues; * Accountability; * Creative Problem Solving; * Effective Communication; * Inclusive Collaboration; * Stakeholder Engagement; * Leading by Example. Please visit this link [https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-values-and-competencies-framework-en.pdf] for more information on UN Women’s Values and Competencies Framework: Functional Competencies: FUNCTIONAL COMPETENCIES: * Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems; * Good PC hardware troubleshooting skills; * Good knowledge of video conferencing and telecommunication; * Good knowledge of database packages; * Ability to perform a variety of standard specialized and non-specialized tasks and work processes; * Ability to review a variety of data, identify and adjust discrepancies * Good communications skills IV. Minimum Qualifications Education and Certification: * Completion of secondary education is required. * Bachelor's degree in Computer Science is an asset * Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months Experience * At least 6 years of working experience in network administration and use of hardware/software, telecommunications facilities Languages * Fluency in English is required. Statements : In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment. Diversity and inclusion: At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need. If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application. UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.) Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.

Responsibilities

The ICT Associate executes IT services, implements management systems, and provides daily technical support for hardware, software, and network infrastructure. They are also responsible for advising on new technologies to enhance office productivity and managing ICT procurement and inventory.