Role: ICT Business Analyst
Company: Covalense Technologies Pty Ltd (Covalense Global)
About Us:Covalense Global is a software consulting and services company and a global trusted technology partner, offering its Business and IT application services across various clients in Australia. It is a company which believes in employee’s strengths and values to make a promising business and committed to delivering excellence and digital transformation to its delighted customers. We pride ourselves on our collaborative culture, where creativity and innovation are to the core of its organisation culture.

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Business, or a related field.
• Proven experience as an ICT Business Analyst or in a similar role for at least 10+ Years
• Extensive experience in Oracle BRM in requirement analysis, Design, development support, testing, UAT support and Production support
• Extensive experience of handling the entire green field and migration projects in Telecom Industry as a Technical Business Lead is must
• Solutioning, Designing, Testing and Managing the delivery experience for E2E Telecommunication Stack is must
• Experience on designing and solutioning E2E stack like CRM, Middleware, Provisioning, Notifications, integrations and other relevant areas
• Vast Experience on Pricing (product / discount, deal, plan) configuration on both prepaid and postpaid
• Have handled the entire billing process for a couple of projects in the past.
• Strong understanding of business processes, project management methodologies, and IT systems.
• Good experience in B2C and B2B model of business solutioning for the entire stack/platform in Billing and CRM platforms
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal abilities, with a focus on stakeholder management.
• Ability to work independently and collaboratively in a fast-paced environment.

THE ROLE:

We are seeking a skilled ICT Business Analyst to join our dynamic team. The successful candidate will play a pivotal role in bridging the gap between IT and the business. By understanding and analysing business needs, you will contribute to the development and implementation of technology solutions that drive efficiency, productivity, and growth.

RESPONSIBILITIES:

• Collaborate with stakeholders to understand business processes and identify improvement opportunities through ICT solutions.
• Analyse and document requirements, processes, and system integration points to ensure alignment with IT and business strategies.
• Facilitate communication between business units and IT teams to clarify requirements and ensure the successful implementation of projects.
• Conduct feasibility studies and impact assessments for proposed systems and enhancements.
• Develop and maintain comprehensive project documentation, including business cases, requirement specifications, and reports.
• Designing and solutioning E2E stack like CRM, Middleware, Billing, Provisioning, Notifications, integrations and other relevant areas for Telecom business
• Monitor project progress, identify potential issues, and devise contingency plans.
• Develop and execute strategic plans to drive client success and revenue growth.
• Manage and oversee all aspects of account operations, ensuring high-quality delivery of services.
• Regularly review account performance, present insights, and recommend optimizations
• Identify and pursue opportunities to expand client accounts and grow business performance
• Develop and manage account budgets, ensuring profitability and cost-effectiveness
• Understand clients’ industries, goals, and challenges to proactively propose tailored solutions
• Stay abreast of the latest industry trends, technologies, and best practices in ICT.