OUR STORY:

We provide managed and hosted software solutions, including business processing services, across several countries, including Australia, New Zealand, United Kingdom, Canada, and India. In Australia, our products, IT systems and services are primarily used by state governments to manage public housing and in emergency response call centres.
Using the internet, mobile and emerging technology, we are designing new tools that maximise the positive experience people have of critical services and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go.
Working closely with our customers we define needs and work intelligently to continuously improve our software products and data management.
Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, and secure.

ABOUT THE POSITION:

We are seeking a motivated and enthusiastic person to join our Client Services Team to showcase the various NEC Housing modules and their dynamic features to NEC customers through the provision of consultancy, implementation advice, training, configuration and application support related to the NEC Housing product suite.

This includes to:

• Enable customers to make the best use of the NEC Housing system
• Provision of ‘best practice’ and business consultancy
• Provide impact analysis when new functionality is introduced
• Support product configuration and system testing activities
• Provide end user or train the trainer training
• Develop in depth knowledge of the complete NEC Housing system and complimentary NEC products
• Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers
• Work with the customer on product implementation, facilitating workshops, analysing requirements, demonstrating configuration options and assisting with training
• Co-ordinate with the UK based Product and Development team in the design, specification, development and testing of new functionality
• Investigate and assist in the resolution of issues arising as a result of customer testing
• Assist the Housing Customer Support team in the provision of Application Support services as necessary
• Create and maintain internal and customer facing documentation at a high standard
• Assist in the preparation of client communications and
• Other duties and/or special projects as required by the General Manager ANZ or in accordance with business needs from time to time.

PERSONAL QUALITIES, SKILLS AND EXPERIENCE:

Where possible:

• Self motivated
• Ability to be creative and innovative and demonstrate a passion for customer service
• Fantastic customer relationship, stakeholder management and communication skills
• Strong interpersonal skills
• Outstanding time management and organisational skills, with proven ability to work under pressure and to tight deadlines
• Presentation and public speaking skills
• At least 3 years’ working for / with the Public Housing Sector (desirable)
• Experienced in the use / support of Housing application software
• Experienced in the use / support of the NEC Housing product (desirable)
• Experience of implementing a housing management system (desirable)
• Degree qualified or possesses equivalent employment experience

Please refer the Job description for details