ICT BUSINESS SUPPORT ANALYST

Location: Stenson Road, LE67 4JP
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 14.71 per hour
Job Ref: 5275749

• Serve as the primary point of contact for the Council’s ICT Support Service, assisting over five hundred staff members and elected Council Members with technical issues.
• Log, prioritize, and resolve ICT problems and requests efficiently, ensuring high standards of customer support.
• Log, monitor, and resolve service desk calls within agreed service levels.
• Provide first and second line support to the council’s user base.
• Install, configure, and test hardware and software components.
• Work in an agile and flexible manner, including remote home-working and office working on a rota basis.
• Undertake routine operational tasks, such as completing and monitoring data backups and restores.
• Liaise with users, support services, and third-party suppliers.
• Participate in the IT emergency standby/on-call rota.
• Operate within an ITIL service management framework.
• Promote the Council’s Equality and Diversity Policy to ensure non-discriminatory service provision and employment practices.
• Assist in the event of a civil emergency as instructed.