Job Overview:
Radius Fleeting Services Pty Ltd is looking for a qualified and tech-savvy ICT Customer Support Officer to join our fast-paced and dynamic team. The ideal candidate will be the first point of contact for customers, providing support for a range of technical and IT-related issues regarding our fleeting products. If you are passionate about problem-solving, excellent customer service, and thrive in a fast-paced environment, this role is for you!

ABOUT US

Radius Telematics is one of the fastest growing Telematics companies in the world. A global company that is expanding its footprint in the Telematics SAAS sectors, EV charging and software. A dynamic company that invests in it’s people & culture. A company that empowers its people to achieve
Key Responsibilities:
· Be the first point of contact for customer inquiries and issues with their device.
· Provide IT customer support to clients in person, by phone, or remotely, managing multiple service requests simultaneously
· Assist the customers in setting up the fleeting devices remotely.
· Evaluate and specify the hardware and software requirements as may be required to troubleshoot and/or install the devices.
· Provide advice and fixes for hardware and software problems to guarantee a satisfying customer experience.
· Install, configure, and manage VoIP hardware and software systems (e.g., IP phones, gateways, switches, routers).
· Adapt and alter current programs to better suit the demands of users.
· Install, configure, and update operating systems and application software.
· Encourage effective use of tools and applications by offering users assistance and training.
· Configure and monitor computer networks when and where required.
· Handle peripheral device repairs and replacements, including modems, printers, and terminals.
· Deliver clear, timely resolutions and walk users through solutions when required
· Encourage effective use of tools and applications by offering user training and assistance
· Support the rollout of new systems and software upgrades across the organization
· Manage user accounts, including setup, access control, and onboarding new staff
Qualifications and Skills:
· A diploma or degree in Information Technology, Computer Science, or a related field.
· Demonstrated experience in customer support or helpdesk roles within an ICT environment.
· Knowledge of Windows, Mac, and Linux operating systems.
· Knowledge of network troubleshooting (e.g., TCP/IP, DNS).
· Excellent communication and customer service skills.
· Ability to manage multiple support tickets and work efficiently under pressure.
· Experience with service desk software or ticketing systems is a plus.
· Ability to work both independently and as part of a team.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- Hands-on experience with cutting-edge technology.
Job Type: Full-time
Pay: $75,000.00 – $85,000.00 per year

Experience:

• Customer service: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In perso

Please refer the Job description for details