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ICT Desktop Support Officer at Isle of Wight Council
Newport, Wales, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

23 Sep, 25

Salary

32654.0

Posted On

18 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Windows, Android, Laptops, Teams, Enterprise Systems, Ict, Logical Approach, Mobile Devices, Microsoft Office, Software, Ownership, Interpersonal Skills, Apple

Industry

Information Technology/IT

Description
Responsibilities
  • Experience of providing 2nd line ICT support utilising service management tools
  • Providing high-quality, customer focused support services
  • Skilled in Windows based PC’s, Laptops, Tablets, Thin Clients, Apple and Android mobile devices
  • Knowledge of enterprise level desktop software such as Microsoft Office and Teams
  • Management of desktop peripheral devices, device imaging and MFD’s
    Practical hands-on experience and knowledge of desktop hardware and software, a systematic, logical approach to problem solving and the willingness to learn enterprise systems to provide high quality, customer focused Desktop Support services are essential.
    This is a challenging but highly rewarding role that would suit a highly motivated, committed, and versatile individual who will become fully integrated into the current team. You will be experienced in working on multiple projects whilst helping to fulfil customer requests and resolve incidents.
    As a disciplined and analytical problem solver, you will demonstrate a proactive approach, the ability to prioritise your workload, take ownership as well as excellent communication and interpersonal skills.
    A career graded position, starting at the lower grade 6, may be considered which offers the post holder to study and pass a BSc (Hons) in a relevant Computing subject and gain the necessary experience, prior to rising to grade 7 and finally being promoted to the full grade 8 ICT Desktop Support Officer post.