• Ongoing Full Time
• Location: Queanbeyan
• A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months.
• Competitive remuneration ranging from $84,659 to $92,701 plus super & annual leave loading.
  An exciting opportunity to contribute to Australia’s largest and most comprehensive ICT environment that supports world class 21 Century education by joining a dynamic team in a large-scale environment where you can be part of the significant investment in driving and accelerating innovation to enrich student learning with new and emerging technologies.
  The NSW Department of Education is looking for energetic and ambitious people to join our team’s hands-on ICT Field Services Support Officers to provide essential ICT Technologies to support school and departmental offices. If you are studying IT or just beginning your career in IT, this could be the starting point for you.
  Learn as you go as we provide on the job training, with a flexible work life balance in a supportive team environment.

ABOUT THE ROLE

The ICT Field Services Support Officer plays a crucial role in providing ICT support to NSW Public Schools and Departmental Offices, ensuring efficient service delivery.
This position involves on-site support for diagnosing and resolving incidents in accordance with departmental standards, assisting senior technical staff with the transition and enhancement of standardised ICT services, and supporting the resolution of major service interruptions by escalating issues to the ICT Field Services Support Coordinator.
The ICT Field Services Support Officer is responsible for maintaining efficient and effective service operations through maintaining and communicating key technical and operational documentation. The role also focuses on contributing to continuous improvement processes to enhance service quality across diverse technologies in NSW while engaging with stakeholders of varying ICT skills within established policies and guidelines.
For further information please click here to view the role description

ESSENTIAL REQUIREMENTS OF THE ROLE

• Working with children check for paid employment.
• Current and valid Driver’s Licence with good driving record.
• Willingness and ability to undertake short-term travel across but not limited to the assigned area of responsibility.
• Demonstrated understanding of and commitment to the values of public education.

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the pre-screening questions below:

• Describe a time when you were part of the implementation and support of an Information Communications Technology (ICT) system or equipment new for a customer. What was your involvement in the implementation and how did you support the customer? (maximum 300 words)
• Describe a time when you encountered a challenging issue, and you needed to work with others to provide a solution for a customer. What made the situation challenging and what were your contributions to the solution? (maximum 300 words)
• Do you have a current and valid Working with Children Check for paid employment?
• Do you have an unrestricted driver’s licence? (Learners Licences are not acceptable