Job Title: ICT First Line Service Desk Technician x2
Contract: Fixed Term to the 31st of March 2026
Working Hours: 37 hours per week*
Salary: £25,989.00 - £27,694.00 (Pro Rata, Per Annum)
Location: Service Headquarters, Kelvedon Park*
Closing Date: 22nd September 2025
*You will be expected to attend the office 5 days a week and to ensure ECFRS business continuity there may be a requirement to provide cover outside of normal working hours (“Standby”)

WHAT ARE WE LOOKING FOR?

We’re looking for someone who enjoys solving problems, helping people, and keeping calm under pressure. As the first point of contact for ICT issues, you’ll need to be a great communicator who can explain technical fixes in a clear and friendly way.

You don’t need to know everything on day one — what matters most is your enthusiasm, willingness to learn, and commitment to providing excellent customer service. Key skills and qualities we value:

• A genuine passion for technology and problem-solving
• Strong communication and people skills
• Patience and a reassuring manner, even when things get urgent
• The ability to follow structured processes and use knowledge bases effectively
• A team player mindset, with flexibility to support colleagues in and out of hours

If you’re ready to be the “first responder” for IT and play your part in supporting an essential emergency service, we’d love to hear from you.

Be the 999 for IT problems!
Just like our crews respond to emergencies, you’ll be the first responder for ICT issues at Essex County Fire and Rescue. As the first point of contact, you’ll handle incoming calls, guide colleagues through fixes using our knowledge base, and escalate more complex incidents to the right teams. You’ll be the calm and reassuring voice that keeps our life-saving technology running smoothly, ensuring frontline teams stay connected when it matters most.
You’ll also take a turn in our shared out-of-hours rota, so together we can make sure our critical systems and teams are supported 24/7