ICT HELPDESK OFFICER

Closing date: 13/06/2025 11:45 PM AUS Eastern Standard Time
Location: Brimbank Community & Civic Centre
Department: Chief Information Office
Compensation: Band 4A 36 Hour Week Casual AUD $87,294.03 - $93,608.72
Employment type: Casual

CASUAL - $46.63 HOURLY RATE

The City of Brimbank is the second largest municipality in metropolitan Melbourne. Only 10 kilometres west of Melbourne, it’s the gateway to Melbourne’s western suburbs and the regions.
With half its 196,000+ residents born overseas, and with more than 160 languages spoken, Brimbank is one of Australia’s most multiculturally diverse municipalities.
This fast-evolving City compromise 25 suburbs, and the five key activity centres of Sunshine, St Albans, Deer Park, Sydenham and Keilor – all thriving communities with their own unique range of attractions and amenities from expansive community spaces to vibrant public art. Residents and visitors alike make great use of Brimbanks many playgrounds, parks, libraries, neighbourhood houses and community centres.
Some of Brimbanks key attractions include its state-of-the-art performance space – the ‘Bowery Theatre’ in St Albans; and the worldclass ‘Brimbank Aquatic and Wellness Centre’ which features a 24-hour gym, waterslides, and heated Olympic sized swimming pools, along with a six green star rating for its innovative and sustainable design.
Brimbank is continuously growing, with many transformational infrastructure projects about to break ground. A key focus of the coming years will be working with the State and Federal Governments to establish Melbourne Airport Rail; to complete redevelopment of Sunshine and Albion Stations; and the realisation of the Sunshine Precinct Masterplan which will Sunshine transformed into a CBD, vastly increasing local jobs, housing, businesses, services and tourism to provide for the many tens of thousands of people living, working and travelling through the Brimbank.
The municipality has a large asset base, and has a broad range of opportunities to innovate, plan and deliver to better meet its community’s needs.
Brimbank is situated on the traditional lands of the Wurundjeri and Bunurong people. We pay our respects to their Elders past, present and emerging
Every person working for Brimbank City Council shares our aspiration to make our City the best it can be!
We are currently seeking a Casualstaff member to join our team based at our offices in Sunshine.

Reporting to the ICT Service Desk Team Leader, we are seeking an ICT Help Desk Officer who can bring their skills and experience to:

• Provide ICT support to end users and customers by responding to, triaging, managing, escalating, and resolving ICT incidents in accordance with organisational ICT service desk SLAs.
• Coordinates and executes applicable actions relating to the lifecycle management of ICT assets in accordance with ICT policies and practices.Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management

Reporting to the ICT Service Desk Team Leader, we are seeking an ICT Help Desk Officer who can bring their skills and experience to:

• Provide ICT support to end users and customers by responding to, triaging, managing, escalating, and resolving ICT incidents in accordance with organisational ICT service desk SLAs.

• Coordinates and executes applicable actions relating to the lifecycle management of ICT assets in accordance with ICT policies and practices.Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.