Deep experience (or equivalent) in technical support
C1 in relevant language
Good knowledge of the ticketing tool
Team player attitude
In staat om aan meerdere taken tegelijk te werken
Bereid om in een ploegendienst te werken
Responsibilities
Validate customer entitlement, log case for the purpose of routing or dispatching and troubleshoot complex technical problems
Manage service requests of customers through different access channels, mediate L1 & L2 agents and coordinate support to find the best solution for the customer
Work on escalated topics and recommend actions in post-incident reviews
Support team members in resolution of difficult cases and act as mentor for complex cases and changes of processes.
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