ICT Infrastructure Administrator at Southern Cross Care WA Inc
Australia, Connecticut, Australia -
Full Time


Start Date

Immediate

Expiry Date

10 Nov, 26

Salary

95000.0

Posted On

17 Sep, 26

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Information Services

Description

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

At Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we've been transforming Perth's IT landscape by putting our core values of enablement, leadership, and success at the heart of everything we do. Recognized as a CRN FAST 50 finalist in 2013, 2018 & 2024; we've consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.


We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.


Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.


About the Role

Are you a highly experienced and technically astute System Administrator with a passion for solving complex IT challenges and a knack for high-level problem resolution? Do you have the drive to make a significant impact on diverse client environments?

As a leading Managed Service Provider (MSP) based in North Perth, we're seeking a dedicated and technically proficient Level 3 System Administrator to join our growing team. This pivotal role requires deep technical expertise to tackle high-severity infrastructure and system issues, ensuring optimal performance and reliability for our valued clients.

If you thrive in a fast-paced environment, possess an unwavering commitment to rapid issue resolution, and are looking for a role where your advanced skills are truly leveraged, we want to hear from you! While this is primarily a hands-on technical role, preferred experience will include team lead or mentorship responsibilities.

What You'll Do

  • Advanced Troubleshooting & Escalation Management: Serve as a primary point of contact for complex, high-severity technical issues and escalations, ensuring swift and efficient resolution.
  • Root Cause Analyst: Conduct thorough analyses of recurring problems to identify root causes and implement effective preventive solutions across client systems.
  • Client Communication Champion: Collaborate directly with clients on critical escalations, providing clear, timely updates, technical explanations, and actionable next steps.
  • System Administration Expertise: Provide expert-level support for intricate infrastructure issues across servers, networking, security, and cloud services (Microsoft 365, Azure, AWS).
  • Tier 2/3 Escalation Handling: Ensure timely resolution of tickets escalated from Level 2 or junior team members, adhering to ITIL best practices and SLAs.
  • Proactive System Monitoring: Utilize RMM tools to monitor client infrastructure, identify potential issues, and prevent downtime before it impacts clients.
  • Solutions-Service Bridge: Act as a vital liaison between our solutions and service desk teams, ensuring seamless project handovers and providing feedback for continuous improvement.
  • Documentation Custodian: Maintain precise and up-to-date technical documentation for troubleshooting guides, client infrastructure configurations, and service workflows.
  • Process Improvement Contributor: Proactively identify opportunities to enhance service delivery processes and team efficiency, contributing to continual improvements.

Required Qualifications & Skills

  • Extensive Technical Expertise:
    • Infrastructure & Network Management: In-depth experience with server management, network configurations, and troubleshooting across various environments (e.g., Windows Server, Active Directory, firewalls, switches).
    • Cloud & Security Knowledge: Strong understanding of Microsoft 365, Azure, and cybersecurity best practices, including firewall management, VPNs, and threat protection.
  • Problem-Solving & Service Focus:
    • Outstanding analytical and problem-solving skills, with a focus on rapid issue resolution and meticulous root cause identification.
    • A keen eye for identifying and implementing service improvements to optimize processes and elevate overall service performance.
  • Communication & Collaboration:
    • Exceptional verbal and written communication skills, with the ability to clearly explain complex technical issues to both technical and non-technical stakeholders.
    • Ability to handle high-pressure client situations with professionalism and diplomacy.

Preferred Qualifications & Skills

  • Prior experience in a team lead, mentorship, or supervisory role within an IT service environment

Benefits and Perks:

  • Fantastic renumeration package with opportunity to progress salary and earn more.
  • Break-out career opportunity to be on the front lines of cyber security, cloud and ICT infrastructure delivering and designing quality solutions to quality customers.
  • The opportunity to be responsible for clients and their systems, and be an active decision maker in their ICT direction.
  • Abundance of support and opportunity for personal development and progression though company funded study schedules, exams plus mentoring.
  • Ongoing development through study and certification opportunities, including Microsoft Certs and well many more well known industry certifications.
  • Work from home opportunities and schedules.
  • Be part of a talented Senior Solutions Development Team along with other passionate, fun and motivated team members to help you develop further and grow.
  • Enjoy the benefits of NFP salary packaging - up to $18,550 p.a.
  • Come & join one of WA's largest aged care providers.
  • Corporate Health Insurance discount

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities.

About the role and where you will be working:

As an ICT Infrastructure Administrator, you will play a key role in providing technical support across SCC sites in Western Australia. Your responsibilities will include managing the lifecycle of ICT equipment and systems, ensuring smooth operations with minimal disruption. This is a full time position based at our Central Office in Rivervale with the opportunity to work from home 2 days per week.

Your responsibilities will include but are not limited to:

  • Provide technical support across SCC sites in Western Australia, ensuring timely issue resolution and minimal disruption to operations.
  • Manage the lifecycle of ICT equipment and systems, including procurement, deployment, maintenance, and decommissioning.
  • Administer and support a range of ICT systems, including servers, network devices (switches, routers, firewalls), workstations, printers, scanners, and mobile and audio-visual equipment.
  • Work collaboratively with internal teams and stakeholders, providing consultative ICT support to enhance operational efficiency.

About you:

To be successful in this role, you will have a strong background in ICT support and a proactive approach to problem-solving.

With experience in managing the lifecycle of ICT equipment and systems, you are confident in troubleshooting and maintaining a wide range of technologies, including servers, network devices, workstations, and mobile and audio-visual equipment.

You thrive in a collaborative environment, working closely with stakeholders to provide consultative ICT support while ensuring minimal disruption to operations.

To be considered for this role, you’ll need:

  • Formal IT qualifications (Degree or equivalent industry certifications).
  • At least 3+ years providing Level 2 support in Microsoft and VMWare stack and related.
  • At least 3 years’ experience maintaining and supporting Microsoft SQL, Exchange and Microsoft 365 suite of cloud services.
  • At least 3 years’ experience of installation, configuration and administration of Citrix XenApp environment.
  • Have strong interpersonal skills with the ability to work in a team environment.
  • Excellent verbal and written communication skills demonstrating the ability to effectively communicate with senior management, technical and non-technical staff.

Working with us:

At Southern Cross Care WA, our people are at the heart of everything we do. We are committed to creating an environment where employees feel valued, supported and empowered to make a meaningful difference in the lives of others.

When you join us, you'll become part of a purpose-driven organisation that helps people live extraordinary lives, connected to communities. In return, we'll support your growth, wellbeing and career through a range of benefits including:

  • Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
  • Corporate Health Insurance with HBF
  • Free employee assistance program
  • A diverse range of services which allows professional development and growth
  • Paid Parental Leave
  • Annual leave starting at 4 weeks (full time)
  • Carers/personal leave
  • Service Awards for long standing employees
  • Flexible working environment

How to apply:

To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability.

Kindly note, if your application progresses to an interview, we’ll be asking for:

  • National Police Clearance - current within 6 months (or evidence of application)
  • Immunisation record (Flu)
  • A completed pre-employment health questionnaire
  • Qualifications

About us:

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

  • For more information on the services, we provide visit: scrosswa.org.au
Responsibilities
  • Enjoy the benefits of NFP salary packaging - up to $18,550 p.a.
  • Come & join one of WA's largest aged care providers.
  • Corporate Health Insurance discount

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities.

About the role and where you will be working:

As an ICT Infrastructure Administrator, you will play a key role in providing technical support across SCC sites in Western Australia. Your responsibilities will include managing the lifecycle of ICT equipment and systems, ensuring smooth operations with minimal disruption. This is a full time position based at our Central Office in Rivervale with the opportunity to work from home 2 days per week.

Your responsibilities will include but are not limited to:

  • Provide technical support across SCC sites in Western Australia, ensuring timely issue resolution and minimal disruption to operations.
  • Manage the lifecycle of ICT equipment and systems, including procurement, deployment, maintenance, and decommissioning.
  • Administer and support a range of ICT systems, including servers, network devices (switches, routers, firewalls), workstations, printers, scanners, and mobile and audio-visual equipment.
  • Work collaboratively with internal teams and stakeholders, providing consultative ICT support to enhance operational efficiency.

About you:

To be successful in this role, you will have a strong background in ICT support and a proactive approach to problem-solving.

With experience in managing the lifecycle of ICT equipment and systems, you are confident in troubleshooting and maintaining a wide range of technologies, including servers, network devices, workstations, and mobile and audio-visual equipment.

You thrive in a collaborative environment, working closely with stakeholders to provide consultative ICT support while ensuring minimal disruption to operations.

To be considered for this role, you’ll need:

  • Formal IT qualifications (Degree or equivalent industry certifications).
  • At least 3+ years providing Level 2 support in Microsoft and VMWare stack and related.
  • At least 3 years’ experience maintaining and supporting Microsoft SQL, Exchange and Microsoft 365 suite of cloud services.
  • At least 3 years’ experience of installation, configuration and administration of Citrix XenApp environment.
  • Have strong interpersonal skills with the ability to work in a team environment.
  • Excellent verbal and written communication skills demonstrating the ability to effectively communicate with senior management, technical and non-technical staff.

Working with us:

At Southern Cross Care WA, our people are at the heart of everything we do. We are committed to creating an environment where employees feel valued, supported and empowered to make a meaningful difference in the lives of others.

When you join us, you'll become part of a purpose-driven organisation that helps people live extraordinary lives, connected to communities. In return, we'll support your growth, wellbeing and career through a range of benefits including:

  • Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
  • Corporate Health Insurance with HBF
  • Free employee assistance program
  • A diverse range of services which allows professional development and growth
  • Paid Parental Leave
  • Annual leave starting at 4 weeks (full time)
  • Carers/personal leave
  • Service Awards for long standing employees
  • Flexible working environment

How to apply:

To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability.

Kindly note, if your application progresses to an interview, we’ll be asking for:

  • National Police Clearance - current within 6 months (or evidence of application)
  • Immunisation record (Flu)
  • A completed pre-employment health questionnaire
  • Qualifications

About us:

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

  • For more information on the services, we provide visit: scrosswa.org.au
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