ICT Infrastructure Service Delivery Lead at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

142665.0

Posted On

13 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, Infrastructure Delivery, Team Leadership, Stakeholder Management, Wintel Infrastructure, Azure Cloud Services, Network Infrastructure, Telephony Services, Cyber Security, Procurement, Project Management, ITSM Process Improvement

Industry

Law Enforcement

Description

Grade: Clerk 9/10 Job Status: Ongoing full-time Location: Sydney CBD with hybrid work arrangements Salary: $129,464 - $142,665 pa + super and annual leave loading About the Role The ICT Infrastructure Service Delivery Lead is responsible for the operational delivery of ICT infrastructure services (servers, networks, telephony and cloud) to meet business needs by leading technical teams, working with external and internal stakeholders for solution delivery, following IT service management processes while ensuring reliable, secure and highly performing infrastructure services. About the NSW Electoral Commission The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate. Our work includes: Running and regulating elections Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018. What we offer Opportunity to work on large scale events and assist your local community Career development opportunities through study and face to face training Access to self-paced expert-led training via LinkedIn Learning Employee Assistance Program for wellbeing support Staff social events to connect with colleagues Work/Life balance (35 hour working week), flex leave, generous holidays and leave conditions Access to Fitness Passport for eligible staff Free annual flu vaccination Convenient CBD location, access to public transport Key knowledge, experience and essential requirements As the successful candidate, you will have: Extensive experience managing and developing a team of IT specialists including rostering of staff. Extensive experience managing delivery of end-to-end technology solutions. Experience working in an IT service delivery (ITSM) environment and designing/implementing IT process improvements. Experience in procuring ICT hardware, software and services. Expertise in working with internal and external stakeholders and holding regular stakeholder meetings. Experience working in project-based work and knowledge of project management principles. Experience working with Wintel infrastructure services (AD, DHCP, DNS, Group Policy, SCCM, SCOM, SCVMM, etc), SOE build, inTune MDM, Microsoft Defender and Sentinel, cloud WAF, web proxy and backup solutions, Azure PAAS and IAAS cloud services, Entra ID and Microsoft 365 services. Experience in supporting network infrastructure services (firewalls, remote access, IPS, routing protocol, WiFi, switching, LAN, WAN) and telephony services (VoIP, cloud PABX and contact centre, IVR concept and call queue). Understanding of security by design concept and Essential8 framework. Relevant tertiary qualifications in information technology or related fields and/or equivalent relevant professional experience. Politically neutral with no affiliation to political parties or lobbyists/campaigners. Satisfactory criminal record check result. How to apply As part of your application, you will be asked to respond to the below targeted question: Provide an example of a time when you led your team in resolving a complex ICT issue involving both internal and external stakeholders. What actions did you take to diagnose, troubleshoot, collaborate, and escalate issues to achieve a successful resolution? (Maximum 400 words) Describe a time where you've had to design a process improvement for a critical piece of infrastructure, focusing on how you applied your own technical expertise and how you engaged your team to implement the change in approach. (Maximum 300 words) You should include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role. For further information regarding the role please download the Role Description Applying for a role in the NSW Public Service For more information on how to apply for a role in the NSW Public Service, please refer here The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best please contact talent@elections.nsw.gov.au. For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs. Applications received and completed after closing time will not be considered for selection. The selection process will include a range of assessment techniques to assist in determining your suitability for the role. For further information, contact NSW Electoral Commission’s Talent team on talent@elections.nsw.gov.au Other Information Your employment will be subject to National Criminal Records Check to determine your suitability for employment. The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website. A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months. Applications Close: Wednesday 27 May 2026 (11:59pm)

Responsibilities

Lead technical teams in the operational delivery of ICT infrastructure services including servers, networks, telephony, and cloud. Ensure reliable, secure, and high-performing services while collaborating with internal and external stakeholders.