JOB DESCRIPTION

NOTE: Experience working in an MSP environment and/or supporting education customers is very much preferred. Existing 2nd line experience is fundamental.
Are you an experienced IT pro looking for a change? Are you passionate about helping people make the most of their IT? Do you seek flexibility in a role that grows with you, supporting the latest cloud technologies?
We’re iCT4 and we’re transforming the classroom through technology - supporting schools with their ICT challenges and offering technical solutions via our industry-leading range of services designed for education.
As a Second Line Technician, you will be providing IT support for our education customers which have been escalated to you after being triaged/first worked on by the 1st line team.
You’ll work from our office which is based in Taunton, alongside 2 other first line technicians. This is supplemented by a team of home based helpdesk staff who are spread across England. You may occasionally be requested to make visits to customer sites.
You’ll be comfortable and conversant with the latest technologies and cloud solutions such as Microsoft/Office 365, Google Workplace and ideally Azure. You’ll possess excellent organization, communication skills and determination, good time management as well as troubleshooting skills are crucial.

Job Type: Full-time
Pay: Up to £28,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Financial planning services
• Health & wellbeing programme
• Referral programme
• Sick pay
• Work from home

Schedule:

• 8 hour shift

Work Location: Taunton Office.
Job Type: Full-time
Pay: Up to £28,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Financial planning services
• Health & wellbeing programme
• Referral programme
• Sick pay
• Work from home

Work Location: In perso