• IT & Telecomms
• Management
• TAS Other
• Permanent / Full Time

8/9/2025

• Build a close-knit and high-performing team
• Join an organisation to make a difference in the future of education
• Continuously learn and grow your tech skills and experience

JOIN OUR DYNAMIC TEAM AS AN ICT MANAGER (ONSITE)

Are you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education?
We are seeking an experienced ICT Manager (Onsite) to provide strategic and operational technology leadership at a prestigious Secondary school. In this core leadership role, you’ll oversee a team of RTG onsite staff and remote resources, guiding them to enhance teaching and learning through cutting-edge technology.

ABOUT YOU:

We’re looking for a proactive leader with excellent communication skills, stakeholder management and a drive to exceed customer expectations.

Comprehensive IT expertise covering service desk ticketing, escalations, and end-to-end ICT support, including:

• Extensive experience delivering end-to-end ICT support services, including service desk operations, ticketing and escalations, systems administration, enterprise security, and LAN/WAN migrations.
• Proven track record in managing ICT support functions to ensure seamless service delivery for staff and students.
• Strong background across a wide range of technologies, including service desk support, mail systems (Gmail/Exchange), Google Workspace for Education (Docs, Sheets, Slides, Classroom), Microsoft Office 365, SharePoint, Teams, web platforms, VOIP, and data back-ups.
• In-depth understanding of cloud-based delivery platforms, with a particular focus on Google for Education and Google Cloud services, complemented by knowledge of Microsoft Azure.
• Skilled in problem management, with the ability to resolve technical issues efficiently while minimising disruption to teaching and learning.
• Experience in project delivery, including the implementation and integration of Microsoft, Mac, and cloud-based solutions in educational settings.
• Experience with Synergetic and Schoolbox is desirable but not essential.
• Previous experience working with a managed services provider (MSP) is advantageous but not essential.

• Collaborate with the College’s senior leadership to ensure the technology infrastructure aligns with the school’s educational objectives.
• Develop and implement an annual technology roadmap and budget, ensuring seamless execution.
• Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.
• Oversee operational procedures for managing the school’s technology systems, ensuring they meet and exceed service level agreements (SLAs) and experience level agreements (XLAs).
• Drive cyber security initiatives in collaboration with RTG’s Security Consultant.
• Lead, coach, and develop a high-performing team, actively participating in RTG’s training and knowledge-sharing culture.